Head of Facilities and Network Maintenance

Yarra Trams; Melbourne; On-site; AUD 210,000 - 270,000; Full time

Benefits offered by this job

Free travel pass for Victoria’s Public

Competitive salary and great condi­t­-

Workplace flexibility

Employee Assistance Program (EAP)

Paid Parental Leave

Job summary

Yarra Trams, Melbourne's tram network operator, is seeking a senior leader to head Facilities and Network Maintenance. You will shape asset performance, safety compliance and stakeholder engagement to deliver a world-class passenger experience.

Reporting to the Director, Infrastructure, you will lead strategy, governance, and end-to-end delivery across facilities, cleaning, presentation and network maintenance, driving data-driven decisions and continuous improvement.

Responsibilities

• Lead strategy, governance and end-to-end delivery of Yarra Trams’ facilities, cleaning, presentation and network maintenance portfolio
• Drive safe, reliable and sustainable asset performance across depots, workshops, network buildings, plant, equipment and fleet vehicles
• Lead commercial performance and contract governance for facilities, maintenance and cleaning service providers, ensuring franchise KPIs and passenger experience benchmarks are achieved
• Represent Yarra Trams with the State, DTP, VicTrack and key partners on facilities and network maintenance priorities, performance and compliance
• Develop a high-performing multidisciplinary team and embed data‑driven decision‑making, predictive intervention and continuous improvement across the portfolio

Job description

Head of Facilities and Network Maintenance

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

Our Purpose

At Yarra Trams, we’re not just moving people — we’re moving Melbourne. Your journey is our passion, and it drives everything we do. From the tracks to the teams behind them, we’re committed to delivering world‑class service — and it all starts with passionate people like you.

We’re looking for an experienced and strategic Head of Facilities and Network Maintenance to lead the facilities, cleaning, presentation and network maintenance outcomes that shape how passengers experience Melbourne’s tram network every day. This is a pivotal senior leadership role with the opportunity to drive asset performance, strengthen commercial and State partnerships, and build a data‑driven approach to safe, reliable and sustainable infrastructure. If you thrive in a complex, regulated environment and want to make a visible impact across the world’s largest tram network, this could be your next stop!

About the role:

Reporting to the Director, Infrastructure, this role will:

• Lead the strategy, governance and end-to-end delivery of Yarra Trams’ facilities, cleaning, presentation and network maintenance portfolio
• Own and deliver the facilities and network components of the Franchise Infrastructure Management Plan and Annual Infrastructure Works Plan
• Drive safe, reliable and sustainable asset performance across depots, workshops, network buildings, plant, equipment and fleet vehicles
• Lead commercial performance and contract governance for facilities, maintenance and cleaning service providers, ensuring franchise KPIs and passenger experience benchmarks are achieved
• Represent Yarra Trams with the State, DTP, VicTrack and key partners on facilities and network maintenance priorities, performance and compliance
• Develop a high-performing multidisciplinary team and embed data‑driven decision‑making, predictive intervention and continuous improvement across the portfolio

About You:

This role will suit an experienced senior leader from rail, transport or another complex, asset-intensive and highly regulated operating environment who can bring:

• Demonstrated senior leadership experience across facilities, cleaning, presentation, maintenance or asset management portfolios.
• A strong safety mindset, with experience managing critical risks and meeting rail safety, workplace health and safety, environmental and regulatory obligations.
• Proven commercial and contract management capability, including oversight of complex service providers, performance‑based contracts, budgets and value‑for‑money outcomes.
• Strategic stakeholder leadership and influencing skills, with the ability to build trusted relationships with government, regulators, contractors and internal partners.
• Strong financial and asset management experience, including lifecycle planning, renewals, structural defect management, productivity and procurement strategy.
• The ability to lead and develop high‑performing multidisciplinary teams, supported by clear executive communication, sound judgement and a continuous improvement mindset.

For a confidential discussion about the role, please feel free to contact Steven Nield, Manager Talent Acquisition & Social Inclusion on either;

Why Yarra Trams?

We’re proud to be part of Melbourne’s heartbeat. At Yarra Trams, you’ll find a supportive team, meaningful work, and opportunities to grow your career while making a difference in the lives of thousands of passengers every day.

As the operator of the world's largest tram network and an iconic part of Melbourne's transport system, Yarra Journey Makers is dedicated to serving communities by ensuring safe and reliable travel every day. Join a team focused on helping people and delivering better tram journeys to keep Melbourne moving forward.

Additionally, you will receive:

• A Free travel pass for Victoria’s Public Transport Network
• Competitive salary and great conditions
• Workplace flexibility
• Access to our Employee Assistance Program (EAP)
• Access to our Paid Parental leave policies

Yarra Trams is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace that is inclusive and encourage applications from all sectors of the community.

Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

• A free travel pass for Victoria’s Public Transport Network
• Competitive salary and great conditions
• A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
• Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email [e-mail] or call 1800 800 007