Head Of Events

Flight Centre Travel Group; Sydney, Melbourne, Brisbane; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Great Place To Work Australia & NZ

Equal Opportunity Employer

Learning & Development pathway

Staff discounts

Travel discounts

Career opportunities across brand & ge

Corporate health discounts

Mental health support

Awards & events

CSR and volunteering

Job summary

Flight Centre Travel Group’s specialised division, FCM Meetings & Events, seeks a Head of Events to lead the national events team across Australia. You will drive performance, growth, and client relationships while shaping strategy and delivering exceptional event outcomes.

You will recruit, coach and mentor staff, align staffing to client needs, manage profitability, and collaborate with Sales, Account Management and Finance to meet financial targets and ensure outstanding delivery across a

Qualifications

• 8+ years in project management within event management/production.
• Proven leadership with training and mentoring experience.
• Experience leading an operational team.
• Demonstrated customer service skills.
• Knowledge of PM processes, standards and procedures.
• Familiar with major suppliers and MICE products.
• Experience in P&L management and driving productivity and profit.

Responsibilities

• Lead the national events team, driving performance and growth.
• Manage workflow, resource allocation and project staffing.
• Recruit, coach, mentor, and develop team members.
• Drive business growth with Sales and Account Management.
• Oversee project profitability, pricing strategies and commercial performance.
• Partner with Finance to meet financial targets and oversee payments.
• Provide leadership across event project teams ensuring delivery and satisfaction.

Skills

PM leadership

8+ years PM experience

Team mentorship

Operational leadership

Customer service

PM processes & standards

P&L management

Job description

FCM Meetings & Events, is a specialised division of Flight Centre Travel Group that handles global corporate events, group travel, and strategic meetings. Here, we believe creativity and commerciality aren't mutually exclusive. Whether we’re helping you host networking drinks, manage an annual conference for thousands or organise a small global team meeting, FCM Meetings & Events has the perfect blend of expertise, tools and knowledge to deliver a return on investment and engagement.

As Head of Events, you'll lead the national events team, driving performance, growth, and team development across a diverse portfolio of projects. You will play a pivotal role in shaping strategic customer partnerships, growing client relationships, and delivering exceptional event outcomes. As a senior leader, you'll contribute to the direction of FCM Meetings & Events while fostering a collaborative, high-performing, and creative team culture.

This role can be based in our Sydney, Melbourne or Brisbane office.

What you will be doing:

• Lead the overall performance, growth, and development of the national events team while fostering a collaborative and high-performing culture
• Manage workflow, resource allocation, and project staffing to ensure the right skills are aligned to client and business requirements
• Recruit, coach, mentor, and develop team members, supporting capability growth through structured training and development plans
• Drive business growth by partnering with Sales and Account Management teams to strengthen existing client relationships and support new business opportunities
• Oversee project profitability, pricing strategies, and commercial performance to deliver strong customer outcomes and business results
• Partner with Finance to achieve monthly and annual financial targets, while maintaining oversight of supplier payments, reconciliations, and work logs
• Provide leadership and support across event project teams, ensuring exceptional event delivery, operational excellence, and customer satisfaction

You’ll be perfect for the role if you have:

• A minimum of 8 years demonstrated experience in project management within the event management and production industry
• Proven track record in effective leadership and experience in training and mentoring team members
• Experience in leading an operational team
• Demonstrated effective customer service skills
• Knowledge of project management processes, standards, and procedures
• Knowledge of all major suppliers and relevant MICE products and destinations
• Experience in P&L management and driving productivity and profit

What you’ll enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development:Individualised Learning & Development pathway options
• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health:Support and Employee Assistance Program for staff and family
• Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment