Head of Enterprise Capability, Pacific

AU014 Mercer (Australia) Pty Ltd; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Marsh is seeking a Head of Enterprise Capability, Pacific to lead the development of an enterprise-wide capability approach across risk, technical capability and training needs. The role is based in Melbourne or Sydney and sits within the Transformation Team, partnering with leaders to shape scalable frameworks and governance.

You will oversee learning content delivery with internal experts and external partners, measure outcomes, and drive capability uplift across the organisation, ensuring

Qualifications

• Leadership experience in capability development, learning and development, or organizational development across multiple areas.
• Proven ability to design and deliver technical learning or capability programmes from concept to implementation.
• Experience working in matrixed organisations with diverse stakeholders.
• Strong communication, analytical, and project management skills.

Responsibilities

• Lead design and delivery of a capability curriculum starting with risk capability and expanding across the organisation.
• Assess capability gaps and translate findings into structured learning pathways.
• Develop capability frameworks, governance standards, and reporting processes for consistent delivery.
• Partner with business leaders and SMEs to co-design solutions and embed learning into day-to-day work.
• Oversee curation and delivery of learning content using internal and external partners and blended methods.
• Design evaluation approaches that measure outcomes, uplift, and business impact, and use insights to refine programmes.

Skills

capability development

learning & development

organizational development

stakeholder management

communication skills

project management

digital learning platforms

blended learning

Tools

Learning platforms

Blended learning

Job description

AU014 Mercer (Australia) Pty Ltd – Melbourne VIC

Full time

Hybrid

3d ago , from Marsh & McLennan Companies MMC

We are seeking a talented individual to join our Marsh People & Investments team at Marsh, Pacific. This role will be based in Melbourne or Sydney.

This newly created role will lead the development of an enterprise-wide capability approach, looking across all capability areas and technical training needs for the organisation. Risk capability is the first priority area, but it won't be the only one — the remit will broaden to cover technical capability and training needs across the wider business over time. You will work closely with business and functional leaders to assess capability needs, curate technical learning pathways, and deliver practical solutions that support capability maturity, culture uplift, and performance across the organisation.

Initially sitting within the Transformation Team, you will help shape scalable capability frameworks, governance, content, and measurement approaches that are designed from the outset to support capability and technical training development across the whole organisation, not just risk.

We will count on you to:

• Lead the design and delivery of a capability curriculum — beginning with risk capability — that builds technical skills and knowledge across all levels, with the curriculum expanding over time to cover broader capability and training needs across the organisation
• Assess capability gaps and translate findings into structured learning pathways aligned with organisational priorities
• Develop capability frameworks, competency models, governance standards, and reporting processes that support consistent delivery
• Partner with business leaders, subject matter experts, and teams across Marsh Pacific to co-design solutions and embed learning into day-to-day work
• Oversee the curation and delivery of learning content using internal expertise, external partnerships, and blended learning methods
• Design evaluation approaches that measure learning outcomes, capability uplift, and business impact, and use insights to refine programmes

What you need to have:

• Demonstrated leadership experience in capability development, learning and development, organisational development, or a similar strategic HR or talent function, ideally gained across multiple business areas or capability disciplines rather than a single technical domain
• Proven capability in designing and delivering technical learning or capability programmes from concept through to implementation
• Experience working across matrixed organisations and engaging a wide range of stakeholders
• Well-developed communication, analytical, and project management skills, with the ability to manage competing priorities

What makes you stand out:

• Experience in risk, compliance, or financial services, or another regulated environment
• Background in curriculum design, competency modelling, or enterprise capability frameworks
• Experience using digital learning platforms, blended delivery methods, or technology-enabled learning solutions

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Company

Marsh

Description

Head of Enterprise Capability, Pacific

We are seeking a talented individual to join our Marsh People & Investments team at Marsh, Pacific. This role will be based in Melbourne or Sydney.

This newly created role will lead the development of an enterprise-wide capability approach, looking across all capability areas and technical training needs for the organisation. Risk capability is the first priority area, but it won't be the only one — the remit will broaden to cover technical capability and training needs across the wider business over time. You will work closely with business and functional leaders to assess capability needs, curate technical learning pathways, and deliver practical solutions that support capability maturity, culture uplift, and performance across the organisation.

Initially sitting within the Transformation Team, you will help shape scalable capability frameworks, governance, content, and measurement approaches that are designed from the outset to support capability and technical training development across the whole organisation, not just risk.

We will count on you to:

• Lead the design and delivery of a capability curriculum — beginning with risk capability — that builds technical skills and knowledge across all levels, with the curriculum expanding over time to cover broader capability and training needs across the organisation
• Assess capability gaps and translate findings into structured learning pathways aligned with organisational priorities
• Develop capability frameworks, competency models, governance standards, and reporting processes that support consistent delivery
• Partner with business leaders, subject matter experts, and teams across Marsh Pacific to co-design solutions and embed learning into day-to-day work
• Oversee the curation and delivery of learning content using internal expertise, external partnerships, and blended learning methods
• Design evaluation approaches that measure learning outcomes, capability uplift, and business impact, and use insights to refine programmes

What you need to have:

• Demonstrated leadership experience in capability development, learning and development, organisational development, or a similar strategic HR or talent function, ideally gained across multiple business areas or capability disciplines rather than a single technical domain
• Proven capability in designing and delivering technical learning or capability programmes from concept through to implementation
• Experience working across matrixed organisations and engaging a wide range of stakeholders
• Well-developed communication, analytical, and project management skills, with the ability to manage competing priorities

What makes you stand out:

• Experience in risk, compliance, or financial services, or another regulated environment
• Background in curriculum design, competency modelling, or enterprise capability frameworks
• Experience using digital learning platforms, blended delivery methods, or technology-enabled learning solutions

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.