Head of Engineering - Customer & Digital

CommBank; Sydney; Hybrid; AUD 250,000 - 360,000; Full time

Job summary

CommBank seeks a strategic Head of Engineering for Customer & Digital to shape the technology roadmaps and lead engineering teams delivering secure, scalable digital experiences. You will partner with product leaders to translate customer needs into technology outcomes and drive AI-enabled capabilities across the portfolio.

The role emphasizes cloud-first engineering, DevSecOps practices and cost-efficient delivery, with responsibility for performance, availability and engineering excellence

Qualifications

• Leading large-scale digital and AI initiatives across customer platforms.
• Shaping technology strategy aligned to business goals and customer outcomes.
• Building secure, resilient cloud-based architectures and platforms.

Responsibilities

• Define and own the technology strategy for customer and digital experiences.
• Lead engineering teams delivering secure, scalable solutions at pace.
• Partner with product to translate customer needs into architectural roadmaps.
• Grow and develop diverse, high-performing teams across locations.
• Strengthen cloud, DevSecOps and continuous delivery practices.
• Own portfolio performance, cost and reliability of technology assets.
• Align decisions with enterprise strategy and guardrails.
• Foster innovation, accountability and continuous improvement.

Skills

Digital leadership

AI strategy

Cloud architecture

Microservices

AWS

CI/CD DevSecOps

Stakeholder management

People development

Tools

AWS

Kubernetes

CI/CD tooling

Job description

Head of Engineering - Customer & Digital

• Shape the digital and AI technology strategy for Australia's leading online share-trading platform.
• Lead exceptional engineering teams delivering secure, resilient and customer-focused experiences at scale.
• Build the future of investing through modern cloud technology, engineering excellence and innovation.

• Shape the digital and AI technology strategy for Australia's leading online share-trading platform.
• Lead exceptional engineering teams delivering secure, resilient and customer-focused experiences at scale.
• Build the future of investing through modern cloud technology, engineering excellence and innovation.

Do work that matters

CommSec is Australia's leading online share-trading platform, offering online and mobile trading solutions that help customers invest with confidence.

As Head of Engineering, Customer & Digital, you'll provide strategic technology leadership across CommSec's customer and digital portfolio. You'll partner closely with product leaders to define the digital roadmap, deliver high-quality technology solutions at pace and create the next generation of experiences for the investors of tomorrow.

This is an opportunity to influence technology strategy, build outstanding engineering capability and lead meaningful transformation across digital, cloud and AI.

See yourself in our team

Business Banking Technology delivers the Technology Strategy across Business Banking through modern engineering, resilient platforms, data and AI-driven insights. The team partners with the business to solve real-world problems and deliver seamless, secure and personalised experiences at speed and scale.

Within CommSec Technology, you'll act as the senior technology partner for the Customer and Digital teams. You'll combine deep engineering expertise with commercial judgement, clear decision-making and influential communication to:

• Define and execute the technology strategy and roadmap for customer and digital experiences.
• Partner with product leaders to translate customer needs and business priorities into scalable technology outcomes.
• Lead the delivery of secure, resilient and high-quality digital and AI capabilities.
• Grow diverse, high-performing engineering teams across multiple locations.
• Strengthen modern engineering, cloud, DevSecOps and continuous delivery practices.
• Own the performance, availability and total cost of ownership of the portfolio's technology assets.
• Align architecture and delivery decisions with enterprise technology strategy and engineering guardrails.
• Foster a culture of innovation, accountability, learning and continuous improvement.

We're interested in hearing from people who

Bring substantial experience leading complex digital engineering portfolios and building technology capabilities that deliver meaningful customer and business outcomes. You'll be an inclusive and credible leader who can set direction, navigate competing priorities and bring product, engineering and business stakeholders together.

• Proven experience shaping and delivering digital, engineering and AI technology strategies.
• Strong people leadership capability, with experience developing leaders and multidisciplinary engineering teams.
• Demonstrated ability to influence senior stakeholders and align teams around a shared product and technology vision.
• Deep knowledge of modern software engineering, architecture and microservices.
• Experience leading cloud-based technology teams, ideally with exposure to AWS.
• Strong understanding of CI/CD, DevSecOps, release management and reliable technology operations.
• A data-informed approach to prioritisation, investment decisions and continuous improvement.
• Experience in investment, securities or digital financial services would be highly regarded.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 ***.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.

Advertising End Date: 04/11/2026