Head of Data, Analytics & AI

BT; Sydney; Hybrid; AUD 260,000 - 380,000; Full time

Benefits offered by this job

Flexible working

Job summary

Westpac is seeking a Head of Data, Analytics & AI to shape the future of data, analytics, connectivity and AI across Panorama and BT internal use cases. You will translate priorities into an integrated capability roadmap and lead governance, data platforms and AI initiatives.

Based in Australia, you will lead a multidisciplinary team, partner with senior leaders, and deliver measurable customer and business outcomes while enabling flexible working arrangements.

Qualifications

• Extensive senior leadership experience across data, analytics, AI, digital platforms.
• Experience defining enterprise data strategies with measurable outcomes.
• Strong technical understanding of data platforms and AI.
• Experience in CRM, MarTech, and digital ecosystems.
• Ability to influence executives and align cross-functional teams.
• Regulated industry experience (financial services) advantageous.
• Relevant tertiary qualification in technology, data science, analytics, economics or business.

Responsibilities

• Own and execute the integrated strategy for data, analytics, connectivity and AI across Panorama and BT’s internal use cases, within the group Data, Digital and AI strategy.
• Identify and prioritise key opportunities for BT to use group data capabilities to create strategic differentiation for the BT group.
• Translate business objectives into target capabilities, strategic roadmaps, sequencing and investment priorities.
• Set the strategic direction for data, connectivity and AI uplift across the Panorama ecosystem, including connected partner and platform experiences.
• Shape the data, analytics, connectivity and AI capabilities required to support CRM transformation and MarTech modernisation.
• Provide strategic oversight across the data platform, governed data products, priority use cases and connectivity capability.
• Support in aligning shared capabilities, priorities and dependencies across the business, helping avoid fragmented or duplicated solutions.
• Drive effective Data and AI governance, ensuring privacy, security, data quality, model risk and responsible AI requirements are embedded into strategy and delivery.
• Partner with senior leaders across Product, Technology, Architecture, Strategy, Risk and Group functions to guide investment decisions and resolve competing priorities.
• Lead and develop a high-performing, multidisciplinary team while managing relevant partners, budgets and capability priorities.

Skills

Senior leadership

Data strategy

AI governance

CRM transformation

Data platforms

Stakeholder alignment

Education

Master’s degree in data/tech or business

Tools

CRM systems

MarTech platforms

Job description

How will I help?

At Westpac, data and AI play a critical role in how we transform our businesses and deliver better experiences for our customers. We’re looking for a

Job Description

Head of Data, Analytics & AI

How will I help?

At Westpac, data and AI play a critical role in how we transform our businesses and deliver better experiences for our customers. We’re looking for a Head of Data, Analytics & AI to help shape the future of data, analytics, connectivity and AI across BT and Panorama

Reporting to the Chief Product Officer, the role will lead the implementation of Westpac’s Group data and AI strategy across Panorama and BT’s internal business use cases, within established technology, architecture and governance frameworks. You’ll translate BT’s business priorities into an integrated capability roadmap, leveraging Group platforms and capabilities to deliver better customer and business outcomes

Operating across product, technology, architecture and enterprise transformation, you’ll provide strategic leadership across major initiatives including the data platform, governed data products, connectivity, CRM transformation, MarTech modernisation, analytics and AI enablement

Key responsibilities will include:

• Own and execute the integrated strategy for data, analytics, connectivity and AI across Panorama and BT’s internal use cases, within the group Data, Digital and AI strategy.
• Identify and prioritise key opportunities for BT to use group data capabilities to create strategic differentiation for the BT group.
• Translate business objectives into target capabilities, strategic roadmaps, sequencing and investment priorities.
• Set the strategic direction for data, connectivity and AI uplift across the Panorama ecosystem, including connected partner and platform experiences.
• Shape the data, analytics, connectivity and AI capabilities required to support CRM transformation and MarTech modernisation.
• Provide strategic oversight across the data platform, governed data products, priority use cases and connectivity capability.
• Support in aligning shared capabilities, priorities and dependencies across the business, helping avoid fragmented or duplicated solutions.
• Drive effective Data and AI governance, ensuring privacy, security, data quality, model risk and responsible AI requirements are embedded into strategy and delivery.
• Partner with senior leaders across Product, Technology, Architecture, Strategy, Risk and Group functions to guide investment decisions and resolve competing priorities.
• Lead and develop a high-performing, multidisciplinary team while managing relevant partners, budgets and capability priorities.

What’s in it for me?

This is an opportunity to have a significant influence on the future direction of wealth and financial advice in Australia.

You’ll play a central role in transforming Panorama into a platform of the future, shaping how data, analytics, connectivity and AI come together across a major wealth platform. You’ll operate at the intersection of business, product and technology, influencing strategic investment decisions and helping turn complex enterprise priorities into measurable customer and business outcomes.

You’ll also contribute to Westpac’s broader Data, Digital and AI transformation, working alongside senior leaders and specialist teams across the Group to build reusable, governed and future-focused capabilities.

As part of Westpac Group, you’ll have access to flexible working arrangements, development opportunities and a collaborative environment where you can have a genuine impact at scale.

What do I need?

We’re looking for an accomplished data, analytics or AI leader who can connect business strategy, product direction, architecture and execution.

You’ll bring:

• Extensive senior leadership experience across data, analytics, AI, digital platforms or a closely related discipline.
• Demonstrated experience defining enterprise data, analytics and AI strategies and translating these into investment priorities, roadmaps and measurable outcomes.
• Strong technical understanding of data platforms, data products, analytics, AI, integration and connectivity.
• Experience shaping or governing complex transformation across data platforms, CRM, MarTech, digital ecosystems or enterprise technology environments.
• Strong understanding of digital product and platform operating models and the relationship between strategy, architecture, product ownership and delivery.
• Demonstrated leadership across data governance, data risk and responsible AI, with an ability to embed appropriate controls into practical delivery.
• The ability to influence senior executives and build alignment across Product, Technology, Architecture, Strategy, Risk and enterprise functions.
• Strong commercial judgement, with the ability to assess investment choices and clearly articulate trade-offs across value, customer experience, risk, cost and delivery feasibility.
• Experience leading multidisciplinary teams, building capability and working effectively within complex matrix structures.
• Financial services or other highly regulated industry experience, with exposure to wealth management or platform ecosystems considered advantageous.
• A relevant tertiary qualification in technology, data science, analytics, mathematics, engineering, economics or business, or equivalent senior professional experience.

What is it like to work there?

We’re a collaborative team that values innovation, curiosity and continuous improvement. We believe diverse perspectives help us make better decisions and deliver better outcomes for our customers and communities.

At Westpac, you’ll have the opportunity to work across one of Australia’s largest financial services organisations, connecting with leaders and teams across product, technology, data and AI to shape meaningful change.

We’re committed to creating a supportive and inclusive workplace where everyone can bring their whole self to work. We encourage applications from all backgrounds, experiences and perspectives.