Head of Coaching & Member Experience

Level Gym; Albion; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Level Gym in Albion, Brisbane is seeking a full-time Strength and Conditioning Group Fitness Coach with a hybrid role combining coaching and business management. The role allocates about 20 hours weekly to coaching group sessions and around 15 hours to business management, member experience, and strategic growth.

Expect one morning shift and 4 afternoons weekly, with flexibility for meetings. The role grows as the business expands nationally, with input in strategic decisions and ongoing

Qualifications

• 3-5 years coaching experience in group fitness or strength training
• Genuine interest in growing beyond coaching into business/leadership
• Based in Albion, Brisbane area or able to reliably commute

Responsibilities

• Coach ~20 hours per week across group sessions
• Manage and support members to drive retention
• Support onboarding for new members
• Help build the brand through social media and content creation
• Continue developing into an elite level coach through ongoing learning
• Contribute to strategic growth of the business
• Be involved in programming and gym planning

Skills

Coaching experience

Business interest

Strong communication

Member relationship ownership

Time management

Job description

Strength and Conditioning Group Fitness Coach

Say goodbye to split shifts and casual group coaching. We're on the search for a full time coach in a hybrid role split between coaching and business management. You will coach approximately 20 hours per week across group sessions, and spend approximately 15 hours on business management, member experience and strategic growth. The role involves one morning shift and 4 afternoon shifts a week with flexibility to adjust business hours around meetings and priorities.

About us

Level Gym in Albion isn't your average group fitness studio. We've built a group training gym that caters for elite athletes through to complete beginners. We're all about combining the experience of group training with the genuine scientific principles of strength training to deliver health outcomes. We don't believe in 6 week challenges or "fast fixes". Just sustainable results for everyday people.

Our Director brings a background as a strength and conditioning coach for multiple professional sporting teams and is committed to providing genuine development opportunities in exercise science.

The role

We're looking to expand our footprint nationally and are on the lookout for a passionate coach that wants to come on the journey with us as an integral piece of our business. This role isn't just coaching. You'll be involved in strategic decision making as we grow. As such, we expect this role to grow quite quickly.

Key responsibilities

• Coach approximately 20 hours a week across group sessions
• Manage and support members to drive retention
• Support and improve onboarding for new members
• Help build the brand through social media and content creation
• Continue developing into an elite level coach through ongoing learning
• Contribute to strategic growth of the business
• Be involved in the programming and planning of the gym

About you

• 3-5 years coaching experience in group fitness, strength training or a related field
• Genuine interest in growing beyond coaching into business, marketing or leadership
• Strong communication skills and comfort building relationships with a wide range of people
• Full-time availability across the listed hours, Monday to Friday
• Based in or able to reliably commute to Albion, Brisbane
• You bring energy, consistency and genuine care to every session you coach
• You take ownership of member relationships, not just the workout itself
• You can manage your time across coaching and business responsibilities without needing to be micromanaged