Head of Claims

JT Search; Newcastle-Maitland; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a dynamic Head of Claims to lead their claims management function. This strategic role requires expertise in insurance claims, strong leadership abilities, and a commitment to compliance. You will oversee claims performance, build effective partnerships, and contribute to the company's strategic direction, all while fostering a customer-centric culture.

Benefits

Robust benefits package

Qualifications

• Deep experience in handling high-value and complex claims in insurance.
• Strong understanding of claims processes, KPIs, and Risk Management.
• Familiarity with regulatory requirements and managing audits.

Responsibilities

• Build and manage partnerships with outsourced Claims Handlers.
• Monitor and review claims data identifying opportunities for improvement.
• Deliver quarterly updates to the board regarding claims performance.

Skills

Insurance claims management

Leadership

Analytical skills

Compliance knowledge

Problem-solving

Job description

Overview

JT search are delighted to work alongside a fantastic company who are seeking a dynamic and experienced Head of Claims to oversee and lead their claims management function. This critical role requires a strategic and customer-centric individual with deep expertise in insurance claims management, strong leadership skills, and a commitment to regulatory compliance and best practices.

Responsibilities

• Build, manage, and nurture effective partnerships with outsourced Claims Handlers, ensuring alignment with the company's values and customer-first approach.
• Provide thoughtful oversight of claims performance across all product lines, ensuring high standards of service and compliance and transmitting best practice across the business.
• Deliver clear, insightful quarterly updates to the board, highlighting key claims and any key developments.
• Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to claims.
• Monitor and review claims data and KPIs, identifying opportunities for improvement and proactively managing risks.
• Oversee and support intermediary partners with complex or high-value claims, offering guidance and collaborative decision-making.
• Champion a customer-centric culture and contribute to shaping the company's strategic direction, ensuring the claims function supports broader business goals.
• Stay informed of regulatory changes and industry best practices, ensuring proactive compliance and ethical practices.

Qualifications

• Deep experience in insurance claims management, including handling high-value and complex claims, with a strong understanding of claims processes, KPIs, and Risk Management.
• Familiarity with regulatory requirements in the UK and experience managing regulatory relationships and audits.
• A collaborative mindset with a strong ability to build trusted relationships with partners and stakeholders.
• Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives.
• Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate claims data and identify trends or risks.
• Organizational agility and leadership skills to manage complex claims strategies and teams as well as multiple priorities and deadlines with care and precision.
• A commitment to inclusive leadership and a willingness to learn and grow.

Day-to-day

• Monitor and review claims data and KPIs to identify improvement opportunities and manage risks.
• Provide oversight and support to intermediary partners with complex or high-value claims.
• Champion a customer-centric culture and contribute to shaping the company's strategic direction.
• Stay informed of regulatory changes and industry best practices to ensure proactive compliance and ethical practices.

Hybrid Working

Robust benefits package.