Head of Aftersales - Automotive OEM / NSC

Leopard Recruitment; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading multinational company based in Melbourne is seeking a Senior Aftersales Leader to manage and enhance their Customer Services operations. This role requires a proven leader adept in strategic planning and operational excellence. Ideal candidates will have strong relationship-building skills and a Bachelor's degree in a relevant field. Exceptional leaders are encouraged to apply for a chance to influence and grow in a dynamic environment.

Benefits

Excellent remuneration package

Performance bonuses

Vehicle related allowances

Mobile phone & laptop

Qualifications

• Proven Aftersales Senior Leader, in particular with expertise across Service, Technical and CX.
• A strong and consistent decision maker.
• Influencer; able to build alignment across departments.

Responsibilities

• Involved in making operational and strategic plans and decisions.
• Building a high performing team as an influential people leader.
• Manage and achieve key performance indicators.

Skills

Leadership

Strategic Planning

Stakeholder Management

Customer Experience Management

Education

Bachelor’s degree in Management, Engineering, Business or similar

Job description

THIS POSITION OFFERS

• An Excellent remuneration package with performance bonuses and vehicle related allowances, plus mobile phone & laptop
• A real opportunity to develop strategy and play a significant part of its growth in the Australian market and APAC region
• Dynamic local operation, reporting directly to the MD
• Full ownership of the role

ABOUT THE COMPANY - A multinational company fuelled by passion. Representing lifestyle products targeted towards passionate buyers seeking something unique, echoes of the past with the capability of taking them anywhere.

ABOUT THE ROLE - Reporting to the Regional Director, this Senior Leadership position offers an exceptional opportunity to manage the entire Aftersales / Customer Services operation. We are seeking a proven Aftersales Senior Leader who is strategic but also hands-on and present. A leader who has successfully initiated Change, has excellent technical insight and can deliver the experience down to the Retailer and Customer.

YOUR JOB

• Involved in making operational and strategic plans and decisions
• Building a high performing team as an influential people leader
• Being in front of industry standards and best practice
• As an Executive Leader, ensure a cross functional approach is delivered to support the collective goals of the organisation with a key focus on exceptional customer service and execution
• Stakeholder management, internal and external
• Manage and achieve key performance indicators
• Ensure a consistent focus on brand values and customer loyalty at all times - Customer First Ethos

WHAT WE ARE LOOKING FOR

• Proven Aftersales Senior Leader, in particular with expertise across Service, Technical and CX.
• A leader who works collaboratively with their Director
• A strong and consistent decision maker
• An inclusive and empowering manager
• Strong relationship builder; in particular with the network
• Influencer; able to build alignment across departments and coach a high performing team
• Upholds personal integrity and respect for others
• Advantageous > Bachelor’s degree level qualified in Management, Engineering, Business or similar discipline

APPLICATION INSTRUCTIONS: Please apply via the APPLY tab (CV preferably in WORD format). For a confidential discussion, please contact Chris Deich by Phone [phone] or email [e-mail]

ABOUT Leopard Recruitment: Leopard Recruitment is a proven talent provider with an expansive Automotive capability whilst also supporting our partners in industries including; Real Estate, Allied Health & Accounting. Our business was founded with the vision to become Australia’s premier holistic Automotive Recruitment Talent Agency and now more broadly, a premier talent provider.

EQUAL EMPLOYMENT OPPORTUNITY: We are an equal opportunities employer and welcome applications from all qualified candidates.