Hardware and Networking IT Support Engineer - Data Center Operations

Amazon Web Services; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Amazon Web Services is seeking a Hardware and Networking IT Support Engineer for Data Center Operations. The role involves installing and troubleshooting infrastructure that supports the AWS cloud, coordinating with logistics, and maintaining daily data center operations across large, high-density facilities.

You will be responsible for troubleshooting hardware and network issues, performing rack installations, and ensuring secure, efficient operations with adherence to safety guidelines.

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.
• Valid driver�s license and own vehicle to travel between sites.
• Ability to lift and rack equipment using lifting equipment.
• Ability to work in cramped spaces or elevated locations with safety guidelines.
• Experience dealing effectively with customers during problem resolution (preferred).

Responsibilities

• Escalation point and technical troubleshooter for all systems and problems.
• Deep diving into Linux server issues.
• Remediation of physical layer outages, both Systems & Network.
• Remediation or recovery of physical power issues on racks and participation in Data Center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts & spares.
• Enforcing Amazon�s Security Best Practices.

Skills

Linux troubleshooting

Networking experience

Hardware repair

Customer service

Education

High school diploma

Tools

Lifting equipment

Job description

Hardware and Networking IT Support Engineer - Data Center Operations

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Key responsibilities

• Escalation point and technical troubleshooter for all Systems and problems
• Deep diving into Linux server issues
• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
• Shift work (4 days on and 4 days off including night shifts on a rotational basis)
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Enforcing Amazons Security Best Practices

About you

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Valid driver's license and own vehicle to travel between sites
• Ability to lift & rack equipment using lifting equipment
• Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure (preferred)