Hands-On Venue Supervisor: Bistro Service & Events

The Fresh Collective; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Ongoing training and development

Genuine career growth

Staff discounts across Fresh Collectiv

Job summary

The Fresh Collective in Sydney, NSW is seeking an experienced Venue Supervisor to lead Bistro service and the Halfway Kiosk, ensuring seamless guest experiences. You’ll manage a hands-on front-of-house team, brief service, handle bookings, and foster strong guest relationships while upholding food safety and service standards.

Join a growing hospitality group and contribute to welcoming experiences for members and guests at Bistro & Catering Operations Sydney, NSW.

Qualifications

• Hands-on leadership with floor presence during service.
• Excellent communication and problem-solving skills.
• Ability to organise, motivate and support a team through busy service periods.
• Strong food and beverage knowledge and guest relations in a club environment.
• Understanding of regular guests and relationship building within a Club.
• Ability to think ahead, identify issues and keep service moving smoothly.
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday.
• Valid RSA certificate.
• Formal hospitality and coffee training encouraged.

Responsibilities

• Lead Bistro service and maintain a strong floor presence.
• Coach and support front-of-house team during service.
• Run pre-service briefings and allocate sections and breaks.
• Ensure Bistro 18 is prepared from opening to close.
• Oversee day-to-day operation and presentation of the Halfway Kiosk.
• Manage bookings and large groups; communicate with kitchen.
• Monitor service flow, wait times and guest feedback; intervene when needed.
• Build relationships with Club members, regulars and guests.
• Create a warm, welcoming environment and handle guest inquiries.
• Develop menu and product knowledge; encourage upselling.
• Maintain presentation, cleanliness, food safety and responsible service of alcohol.
• Support functions and events; assist with stock, POS and cash-up as required.

Skills

Hands-on leadership

Communication

Problem solving

Team motivation

Customer service

Guest relations

Think ahead

Education

Hospitality training

Coffee training

Tools

RSA certificate

Job description

The Fresh Collective in Sydney, NSW is seeking an experienced Venue Supervisor to lead Bistro service and the Halfway Kiosk, ensuring seamless guest experiences. You’ll manage a hands-on front-of-house team, brief service, handle bookings, and foster strong guest relationships while upholding food safety and service standards.

Join a growing hospitality group and contribute to welcoming experiences for members and guests at Bistro & Catering Operations Sydney, NSW.