Hands-On Retail Customer Service Manager

Drake Supermarkets Pty Ltd; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets on the Gold Coast is seeking an experienced department leader to drive service excellence and operational efficiency. You will oversee staff, rostering, and costs while delivering tailored store offerings to local customers in a fast-paced supermarket environment.

Applicants should demonstrate hands-on leadership, strong communication with staff and management, and a commitment to health and safety standards.

Qualifications

• Experience leading retail teams and delivering service excellence.
• Ability to manage rostering and costs.
• Strong supervisory and communication skills.

Responsibilities

• Lead department operations and tailor service to local customers.
• Directly supervise and develop team members to meet targets.
• Monitor stock, ordering and cost controls to maximise profitability.
• Ensure safety standards and regulatory compliance across the department.

Skills

Customer service

POS knowledge

Team supervision

Staff rostering

Positive attitude

Communication

Job description

Drakes Supermarkets on the Gold Coast is seeking an experienced department leader to drive service excellence and operational efficiency. You will oversee staff, rostering, and costs while delivering tailored store offerings to local customers in a fast-paced supermarket environment.

Applicants should demonstrate hands-on leadership, strong communication with staff and management, and a commitment to health and safety standards.