Guidewire - Business analyst

Infosys Singaporeand Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Infosys Consulting in Australia seeks a Guidewire Business Analyst to bridge business needs with system capabilities on Guidewire projects. The role focuses on requirements discovery, process analysis, and solution delivery support, working with business and technology stakeholders to ensure effective configuration and enhancements.

The ideal candidate has 5+ years as a BA, hands-on Guidewire experience, deep insurance operations knowledge, and comfort working in Agile and Waterfall environments

Qualifications

• 5+ years of experience as a Business Analyst delivering technology or platform initiatives.
• Hands-on Guidewire experience (implementation, enhancement, or production support).
• Strong understanding of insurance operations, including claims, policy administration, or billing.

Responsibilities

• Act as SME for the Guidewire platform and related business workflows (claims, policy, billing, investigations, reporting).
• Elicit, analyse, document, and validate business and functional requirements with stakeholders.
• Translate business needs into clear, actionable specifications for Guidewire configuration, enhancements, customisations, and integrations.
• Develop and maintain BA artefacts (BRDs, FRDs, epics, user stories, flows, data definitions, acceptance criteria).
• Perform current-state and future-state analysis; identify gaps, risks, and opportunities for improvement.
• Collaborate with solution architects, developers, vendors, and Guidewire partners to support design and delivery.

Skills

Business Analysis

Agile

Waterfall

Stakeholder Management

Requirements Elicitation

Process Analysis

Tools

Guidewire

Job description

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com.

Requirements

The Guidewire Business Analyst (BA) plays a critical role in bridging business needs with system capabilities within the Guidewire platform. This role focuses on requirements discovery, process analysis, and solution delivery support, working closely with business and technology stakeholders to ensure Guidewire solutions are effectively configured and enhanced to meet organisational objectives.

The position requires strong insurance domain expertise, hands‑on Guidewire experience, and the ability to operate effectively across Agile and traditional delivery environments, supporting transformation initiatives across claims, policy, billing, or related operational areas.

Key Responsibilities

Business & Functional Analysis

• Act as a subject matter expert (SME) for the Guidewire platform and associated business workflows, including claims, policy, billing, investigations, and reporting.
• Engage business and technology stakeholders to elicit, analyse, document, and validate business and functional requirements.
• Translate business needs into clear, actionable specifications to support Guidewire configuration, enhancements, customisations, and system integrations.
• Develop and maintain high‑qualitybusiness analysis artefacts, including BRDs, FRDs, epics, user stories, process flows, data definitions, and acceptance criteria.
• Perform current‑state and future‑state analysis, identifying gaps, risks, and improvement opportunities.
• Collaborate closely with solution architects, developers, vendors, and Guidewire implementation partners to support solution design and delivery.

Testing & Implementation Support

• Define UAT strategies, test scenarios, and test cases aligned to documented requirements.
• Support UAT execution, including defect triage, clarification of requirements, and business sign‑off.
• Assist with change impact analysis, training inputs, and business readiness activities to ensure smooth implementation and adoption.

Stakeholder Engagement & Delivery Support

• Facilitate workshops, design sessions, backlog refinement, and requirement walkthroughs.
• Partner with Product Owners, delivery teams, and business leads to ensure alignment across scope, priorities, and outcomes.
• Act as a trusted advisor to business users, providing guidance on optimising Guidewire capabilities to support operational and strategic goals.

Required Qualifications & Experience

• 5+ years’ experience as a Business Analyst delivering technology or platform‑based initiatives.
• Hands‑on experience with Guidewire (implementation, enhancement, or production support).
• Strong understanding of insurance operations, including claims, policy administration, or billing (cyber insurance exposure desirable).
• Demonstrated ability to produce high‑quality analysis and delivery documentation.
• Experience working in Agile and/or Waterfall delivery environments.
• Excellent communication, facilitation, and stakeholder management skills.

Benefits

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.