Guest Transport Coordinator

InterContinental Hotels Group; Hayman Island; On-site; AUD 80,000 - 100,000; Full time

Job summary

A luxury hotel and resort is seeking a Transport Coordinator to manage arrivals and departures at Hayman Island. This role requires strong problem-solving and communication skills, along with flexibility for various shifts. The ideal candidate will have 1-2 years of management experience in a luxury hotel setting and a relevant degree. The position offers numerous staff benefits including subsidised accommodation and career development opportunities.

Benefits

Subsidised Accommodation

Staff Activities Calendar

Career Development Opportunities

Employee Discounts via myBenefits

Qualifications

• 1-2 years experience in management in a luxury hotel.
• Ability to handle guest concerns and compliments.
• Flexibility for night, weekend and holiday shifts.

Responsibilities

• Orchestrate arrivals and departures to and from Hayman Island.
• Act as a contact point for guests arriving via various means.
• Ensure accurate guest manifests for timely arrivals and departures.

Skills

Problem-solving skills

Communication skills

Flexibility for shifts

Fluency in local language

Education

Tertiary Studies in Hotel Management or Business Degree

Job description

Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island

Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reefwill immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

Your day to day

As a Transport Coordinator, you will be the orchestrator of all arrivals and departures to and from Hayman Island. You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times. You will also be the central contact person for any inquiries from other colleagues and external travel partners.

In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort. These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety

What we need from you

• QUALIFICATION: Tertiary Studies in Hotel Management or Business Degree
• Minimum 1-2 years’ related management experience in 5 star, luxury hotel industry.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be preferred

What we offer

• World class Staff Facilities including excellent Subsidised Accommodationwith dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
• An exciting and ever-changing Staff Activities Calendarfilled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive Career Developmentopportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerksplatform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.