GUEST SERVICES - HOUSEKEEPER

Ronald McDonald House Charities; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Meals & entertainment card

Retail discounts

Fitness Passport

EAP (Sonder)

Job summary

Ronald McDonald House Greater Western Sydney in Westmead is seeking a casual Housekeeper to maintain clean, safe and welcoming spaces for families staying at the house. The role involves room turnovers, cleaning guest rooms and shared areas, laundry, restocking supplies, and helping ensure families can access practical support during their stay.

This hands-on position requires physical effort, availability across a seven-day roster, and a collaborative approach with staff and volunteers.

Qualifications

• Previous housekeeping, cleaning, hospitality, accommodation, health or community services experience.
• A strong eye for detail and pride in creating clean, safe and welcoming spaces.
• A compassionate and respectful approach when supporting families.
• Confidence with cleaning, room turnovers, laundry, restocking and other practical tasks.
• A collaborative approach and strong interpersonal skills.
• Understanding of WHS, hygiene, infection control and safeguarding practices.
• Availability across a seven-day roster, including weekends and public holidays.

Responsibilities

• Prepare and turn over guest rooms, ensuring they are clean, safe and welcoming.
• Maintain high standards of cleanliness across shared spaces.
• Complete laundry, linen, restocking and general housekeeping duties.
• Monitor stock and keep storerooms clean, organised and well supplied.
• Respond to families with compassion, respect and professionalism.
• Work collaboratively with staff and volunteers to support smooth daily operations.
• Follow hygiene, infection control, food safety and WHS procedures.
• Promptly report maintenance issues, hazards, incidents or family concerns.
• Uphold child safety, safeguarding, confidentiality and respectful care.

Skills

Attention to detail

Compassionate

Teamwork

Organised

WHS knowledge

Driver’s licence

Job description

Ronald McDonald House Charities – Westmead NSW

Based at Ronald McDonald House Greater Western Sydney in Westmead

The role

This is a casual housekeeping position, with varied days and hours as rostered. Ronald McDonald House Greater Western Sydney operates seven days a week, including public holidays, and provides support to families around the clock.

Reporting to the Guest Services Coordinator, the Housekeeper plays an important role in creating clean, safe and welcoming spaces for families staying at the House. This role is hands‑on and includes room turnovers, cleaning guest rooms and shared areas, laundry, restocking supplies, maintaining storerooms, supporting volunteers where required, and helping ensure families can access practical support during their stay. The role involves manual handling and physical activity and requires availability across a seven‑day roster. Shift times may vary, with start and finish times to be confirmed.

Key responsibilities

Prepare and turn over guest rooms, ensuring they are clean, safe and welcoming.

Maintain high standards of cleanliness across shared spaces.

Complete laundry, linen, restocking and general housekeeping duties.

Monitor stock and keep storerooms clean, organised and well supplied.

Respond to families with compassion, respect and professionalism.

Work collaboratively with staff and volunteers to support smooth daily operations.

Follow hygiene, infection control, food safety and WHS procedures.

Promptly report maintenance issues, hazards, incidents or family concerns.

Uphold child safety, safeguarding, confidentiality and respectful care.

• Key responsibilities

  • Prepare and turn over guest rooms, ensuring they are clean, safe and welcoming.

  • Maintain high standards of cleanliness across shared spaces.

  • Complete laundry, linen, restocking and general housekeeping duties.

  • Monitor stock and keep storerooms clean, organised and well supplied.

  • Respond to families with compassion, respect and professionalism.

  • Work collaboratively with staff and volunteers to support smooth daily operations.

  • Follow hygiene, infection control, food safety and WHS procedures.

  • Promptly report maintenance issues, hazards, incidents or family concerns.

  • Uphold child safety, safeguarding, confidentiality and respectful care.

What we're looking for

• Previous housekeeping, cleaning, hospitality, accommodation, health or community services experience.

• A strong eye for detail and pride in creating clean, safe and welcoming spaces.

• A compassionate and respectful approach when supporting families.

• Confidence with cleaning, room turnovers, laundry, restocking and other practical tasks.

• A collaborative approach and strong interpersonal skills.

• Good organisation, time management and personal accountability.

• Understanding of WHS, hygiene, infection control and safeguarding practices.

• Availability across a seven‑day roster, including weekends and public holidays.

• Working with Children Check and Police Clearance, or willingness to obtain.

• Current Driver’s Licence.

Role Requirements

This position involves a combination of cleaning duties and physical tasks.

Please confirm your willingness to undertake all aspects of this role.

Provide examples from your previous experience that demonstrate your ability and willingness to perform cleaning, handle physical duties.

Working with Vulnerable People

This role involves working with individuals and families facing life challenges; they may be in a vulnerable state.

Please describe the skills, experience, and personal strengths you have, that will assist you in supporting our families.

Who are we?

Ronald McDonald House is one of the leading Global and Australian children’s charities supporting the ever‑changing needs of seriously ill children and their families. In line with our mission, Ronald McDonald House Greater Western Sydney (GWS) has dedicated more than 44 years to keeping families closer to their child with a serious illness who require treatment and support by providing a 'home away from home’.

What are our values?

Cultural fit is just as important as candidate aptitude, and we are proud of our workplace culture at GWS. We are looking for someone who aligns with our core values:

Integrity | Resilient | Positive | Unified | Forward Thinking

Who are you?

We are looking for someone who is inspired by our mission and actively wants to contribute to the values held by our team.

Why work for us?

Excellent salary packaging benefits

Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits

Access to discounted gym membership through Fitness Passport

Access to world class EAP - Sonder including nurses on call

Access to career growth opportunities and national conferences

Access to professional development and training

The chance to work with passionate, like‑minded people

The chance to make a difference in the lives of families with seriously ill children

Reasonable Adjustments

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact***********@ronaldmcdonaldhouse.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives we forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience.