Guest Services Agent - Casual

IHG Hotels & Resorts; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Accommodation discounts

Quality training

Job summary

Crowne Plaza Melbourne Carlton, part of IHG Hotels & Resorts, seeks a Casual Guest Service Agent to deliver exceptional guest experiences at the front desk in Melbourne. You will welcome guests, manage bookings, and coordinate services with warmth and professionalism.

Ideal candidates bring hospitality experience, strong communication, and problem‑solving abilities. Fluency in English is essential, with additional languages viewed favorably; knowledge of MS Office is a plus.

Qualifications

• Experience in hospitality in a Hotel Front Office environment.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations and solutions
• Being our guests' trusted contact - restaurant recommendations

Skills

Hospitality experience

Communication skills

Problem solving

MS Office

Fluent English

Additional languages

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

A highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning restaurant, Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for Casual - Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, anticipate every request and make guests feel right at home.

A little taste of your day-to-day

This is a crucial role dedicated to delivering incredible guest experiences. Every day is different, but you'll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations and solutions
• Being our guests' trusted contact - restaurant recommendations

What we need from you

• Experience in hospitality in a Hotel Front Office environment
• Great communication skills between colleagues and with our guests
• Problem solving and organizational skills
• Proficient in the use of Microsoft Office
• Fluent in written and spoken English. Additional languages are highly regarded
• Strong organizational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritize workload
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.