Guest Service Manager

Lancemore Group; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading Australian boutique hotel brand is seeking a talented Guest Service Manager to join their team. In this role, you'll deliver exceptional guest experiences and be the face of the hotel. Candidates should have experience in a similar role and thrive in a fast-paced environment. Flexibility to work varied shifts is essential. This position offers a competitive salary and career progression opportunities.

Benefits

Career progression

Generous staff discounts

Incentives and team activities

Qualifications

• Experience in a similar role with front office responsibilities.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work various shifts including weekends.

Responsibilities

• Deliver exceptional guest experiences from reservations to departures.
• Represent and promote the hotel brand positively.
• Respond to guest feedback and concerns appropriately.

Skills

Exceptional guest service

Problem-solving

Administrative skills

Attention to detail

Initiative

Job description

• Be part of our fun, guest service focused team!
• Attractive salary + benefits
• Easy to get to location and close to public transport

We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.

Lancemore Mansion Hotel Werribee Park

Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role:

• Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
• Make recommendations on the hotel and local area
• Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You:

• Success in a similar role and exposure to front office reception and reservations work
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional administrative skills and able to pick up systems
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
• Positive mindset and a can do attitude

About Us:

Founded in 1986, The LancemoreGroup is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now!

Follow us on Linked in