Guest Service Agent (Full Time & Part Time) | InterContinental Sanctuary Cove Resort

IHG Hotels & Resorts; Sanctuary Cove; On-site; AUD 50,000 - 60,000; Full time

Job summary

A luxury hotel chain in Sanctuary Cove, Australia is seeking experienced Guest Service Agents. This role focuses on providing exceptional hospitality and creating memorable experiences for guests. Ideal candidates will possess strong communication and problem-solving skills. Enjoy global hotel perks, lifelong development support, and more in this dynamic environment. Apply today to join our inspirational team.

Benefits

Accommodation discounts

Food & beverage discounts

Development program

Qualifications

• Adept communication skills for guest interactions.
• Strong problem-solving skills to enhance guest experiences.

Responsibilities

• Create memorable guest experiences with a warm welcome.
• Handle guest bookings and payments efficiently.
• Anticipate guests' needs and provide tailored recommendations.
• Assist guests with inquiries from billing to dining.

Skills

Communication skills

Problem-solving skills

Job description

Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.

At InterContinental Sanctuary Cove Resort we are looking for experienced Guest Service Agents (Full Time & Part Time) to join our team!

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from billing enquiries to restaurant recommendations.

What We Need From You

• Adept communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Global hotel perks like accommodation and food & beverage discounts.
• Your career journey will be supported through our lifelong development program.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you move and grow with IHG.
• Access to our incredible retail discounts platform - Perkbox.
• Additional paid leave day in the month of your birthday (Part & Full Time only).

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove

Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

• You must have full working rights in Australia

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the Apply button. Start your journey with us today.