Guest Service Agent

TFE Hotels Group; Sydney; On-site; AUD 45,000 - 56,000; Full time

Job summary

Vibe Hotel North Sydney is seeking a Guest Services Agent who puts guests first. You’ll be the go-to person at the front desk, handling check-ins, answering questions, and offering real local advice to help guests make the most of their stay.

A warm, genuine personality and a willingness to help are essential. Joining the Australia-wide TFE Hotels Group, you’ll become part of a team that celebrates hospitality, teamwork and initiative.

Job description

Vibe Hotel North Sydney, 171 Pacific Highway, Sydney, New South Wales, Australia

Posted Monday 31 August 2026 at 2:00 pm

We’re looking for a Guest Services Agent with a twist at Vibe Hotel North Sydney.

For starters, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.

A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth.

What you don’t know, you’ll find out to unlock unrivalled staycations. Plus, you’ll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless).

Like us, you always go the extra mile to make guests feel at home. So do we. It’s the reason our guests book, repeat book and love us – and it’s why we want you on our team.

Make no mistake, we’re looking for talented people. But the payoff is big; there’s endless possibilities, a great team and the chance to make a real difference.

Like you, we wake up with a positive mindset, roll up our sleeves and make the most of whatever comes our way. Every day.

We value people with authentic charisma, celebrate the uniqueness of every team member and are big on sharing the rewards.

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Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we’re not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible and talented, you’ll find more than you expected, and we’ll support you every step of the way.

Vibe Hotel North Sydney, 171 Pacific Highway, Sydney, New South Wales, Australia