Guest Service Agent

Oaks Hotels; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health & Banking

Generous Leave

Wellness Program

Job summary

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent who delivers warm, guest-focused service with a smile. You will assist with check-ins/check-outs, answer inquiries, and provide local recommendations to enhance every guest stay.

Join a supportive hotel team that values guest satisfaction, professional presentation, and flexible work hours, including weekends and public holidays. Training will be provided to ensure consistency across channels.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing environments.
• Ability to articulate information clearly across channels (in person, phone, email).
• Willing to work weekends and rotating shifts; maintain a positive, proactive approach.

Responsibilities

• Provide a warm, initial reception and smooth check-in/check-out experience.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Process guest reservations and requests accurately using property management systems.
• Act as primary point of contact for guests, offering timely assistance and personalized recommendations.

Skills

Hospitality experience

Customer service excellence

Communication skills

Guest relations

Professional presentation

Job description

Job Description

Oaks Sydney Goldsbrough Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on full-time, part-time or casual basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.