Guest Service Agent

InterContinental Hotels & Resorts; South Australia; On-site; AUD 60,000 - 80,000; Part time

Job summary

A prestigious hotel brand in South Australia is seeking a Guest Service Agent - Receptionist. This role involves providing exceptional guest experiences through warm welcomes and efficient service, while working flexible shifts. Ideal candidates will possess strong communication and problem-solving skills, and must have full Australian working rights. Competitive hourly pay and attractive hotel perks are offered.

Benefits

Hourly pay of $26.70

Paid birthday leave

Hotel accommodation and food & beverage discounts

Enhanced parental leave

Proactive health days

Flexible work options

Lifelong development program

Access to discount retail platform

Qualifications

• Easy to talk to and handle guest concerns and compliments.
• Ability to turn issues into opportunities for positive experiences.
• Willingness to work varied shifts between 7am and 11pm.
• Good reading, writing, basic math, and computer skills.
• Full Australian Working Rights.

Responsibilities

• Welcome guests warmly to create memorable experiences.
• Prioritize IHG Rewards Club members and returning guests.
• Handle guest bookings and promote amenities.
• Manage cash and credit payments efficiently.
• Ensure smooth check-in and check-out processes.
• Anticipate guests' needs and offer tailored recommendations.
• Be a trusted contact for guests regarding issues and recommendations.

Skills

Communication skills

Problem-solving skills

Flexibility

Tech-Savvy

Fluency in English

Job description

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent - Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging and prioritizing IHG Rewards Club members InterContinental Ambassadors, and returning guests in person or over the phone
• Handling guest bookings, suggesting upgrades, and promoting amenities.
• Taking, managing, and receiving cash and credit payments efficiently for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
• Maintaining a professional appearance and embodying brand values.

What We need from you:

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guests leaves with great memories
• Flexibility to work a variety of shifts between 7am and 11pm – night, weekend and holiday shifts are all part of the job
• Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers.
• Fluency in English – extra language skills would be great, but not essential
• Full Australian Working Rights

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• An hourly pay rate of $26.70
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.