Guest Service Agent

Accor Apartments & Realty; Noosa Shire; Vor Ort; AUD 42.000 - 62.000; Vollzeit

Zusammenfassung

Accor Apartments & Realty in Noosa Shire, Australia, seeks a Guest Service Agent to greet guests, manage check-in and check-out, and set a welcoming tone for every stay.

You will promote hotel amenities, share local tips, handle reservations, and coordinate with colleagues to ensure smooth operations. Flexibility to work nights, weekends, and holidays is required.

Ideal candidates bring front desk experience, strong communication, and the ability to multitask under pressure.

Qualifikationen

• Experience in hotel front desk operations preferred.
• Strong customer-service mindset with a proactive approach.

Aufgaben

• Greet guests and manage check-in/check-out to create a VIP experience.
• Communicate with guests and colleagues to ensure cohesive teamwork.
• Resolve guest issues and turn challenges into positive outcomes.

Kenntnisse

Front desk operations

Customer service

Team collaboration

Multi-tasking

Time management

Written & spoken communication

Jobbeschreibung

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out


• Confidant in communicating with guests and colleagues to ensure cohesive collaboration


• Conquer challenges alongside guests, transforming dilemmas into success stories


• Promote hotel amenities and services by having a deep understanding of products and offerings


• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge


• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset


• Innovative approach to exceeding customer service expectations


• Skilled at collaborating within teams, as well as working independently


• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills


• Proficiency in both written and verbal communication


• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required