Guest Service Agent

Lancemore Group; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading boutique hotel group in Melbourne is seeking a Guest Service Agent to join their Front Office team. The ideal candidate will have a warm demeanor and strong attention to detail, helping to create authentic guest experiences in a supportive environment. Responsibilities include assisting guests with check-in, providing local knowledge, and collaborating with other departments. This role offers a full-time position with benefits including staff discounts and a paid day off on your birthday.

Benefits

Exclusive staff benefits

Paid day off on your birthday

Discounted parking

Qualifications

• Natural people person with warm, professional communication.
• Experience in a similar role is ideal; great attitude is key.
• Comfortable with technology and hotel systems.

Responsibilities

• Assist with check-in and check-out processes.
• Respond to guest queries with warmth and professionalism.
• Maintain accurate guest records and support breakfast service.

Skills

Warm communication style

Attention to detail

Multitasking ability

Technology comfort

Education

RSA preferred

Job description

Guest Service Agent – Lancemore Crossley St.

Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits

We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.

About the Role

• Assist with check-in and check-out processes, ensuring a smooth guest experience
• Respond to guest queries with warmth and professionalism
• Provide local knowledge and information on hotel services and amenities
• Maintain accurate guest records and ensure all bookings are correctly recorded
• Answer emails and phone calls promptly and courteously
• Support breakfast service and our very popular Hosted Hour
• Support the team with day-to-day administrative and front desk tasks
• Collaborate with Housekeeping and other departments to ensure service excellence
• Help resolve guest concerns quickly and effectively
• Contribute to a positive team environment that delivers memorable experiences

About You

• A natural people person with a warm, professional communication style
• Strong attention to detail and the ability to juggle multiple tasks
• Experience in a similar role is ideal, but a great attitude is more important
• Comfortable with technology – experience using hotel systems is a plus
• RSA preferred; barista/bar experience also welcomed

What’s in it for you?

• Work with a wonderful, like-minded team
• Be part of a highly regarded boutique hotel group with a growing national footprint
• Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available)
• Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday!

About Us

Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar.

As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within.

Applicants must have valid Australian working rights.

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth