Guest Service Agent

Novotel & ibis Balikpapan; Adelaide; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Staff travel discounts

Life with the Works program – flexible

Training and development opportunities

Résumé du poste

Marriott Hotels in Adelaide is seeking a Front Office Guest Service Agent to provide seamless service at the reception, assist guests with inquiries, and support room assignments and billing processes. You will be the face of our brand, delivering warm, informed hospitality to guests throughout their stay.

As part of a dynamic team, you will use your knowledge of the hotel and local area to enhance guest experiences, handle payments accurately, and contribute to repeat bookings.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to advance your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsabilités

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general hotel enquiries, engage and inspire guests through each guest experience.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

Connaissances

OPERA PMS familiarity

Experience in similar role

Australian working rights

Career progression mindset

Self-motivated

Adaptability in fast-paced environment

Description du poste

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Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location 141 King William Street, Adelaide South 5000, Australia
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
Position Summary:

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, engage and inspire guests through each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent - Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Your day-to-day:
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging and prioritizing IHG Rewards Club members InterContinental Ambassadors, and returning guests in person or over the phone
• Handling guest bookings, suggesting upgrades, and promoting amenities.
• Taking, managing, and receiving cash and credit payments efficiently for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
• Maintaining a professional appearance and embodying brand values.
Qualifications:
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll need to be easy to talk to
Problem-solving skills which will turn issues into opportunities, so every guest leaves with great memories
Flexibility to work a variety of shifts between 7am and 11pm - night, weekend and holiday shifts are all part of the job
Literate and Tech-Savvy - you'll need a good grasp of reading, writing, basic math and computers.
Fluency in English - extra language skills would be great, but not essential
Full Australian Working Rights
What you can expect from us:
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -- including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents...