Guest Experience Officer - Torquay Holidays

Ingenia Holidays; Torquay; On-site; AUD 3,444,000 - 4,408,320; Part time

Benefits offered by this job

Staff discounts

Employee referral program

Employee of the month rewards

Employee of the year rewards

Flexible scheduling

Job summary

Ingenia Holidays Torquay is seeking a Casual Guest Experience Officer to warmly welcome guests, share information about the park, and ensure a smooth check-in and check-out experience.

You’ll promote other Ingenia Holidays destinations, upsell suitable services, and help create memorable experiences for guests and residents in a coastal Torquay setting.

Qualifications

• Experience in hospitality or tourism preferred.
• Experience with guest check-in/out processes is a plus.
• Proficiency with Microsoft Office and booking systems is desired.
• Ability to work flexibly in a casual, customer-facing role.
• Valid Working with Children Check and a current driver’s license are advantageous.

Responsibilities

• Welcome guests, provide park information, and ensure smooth check-in/out.
• Convert walk-in bookings, upsell services, and capture guest details.
• Coordinate and deliver engaging activities within budget.
• Maintain presentation standards and support customer satisfaction goals (NPS).
• Assist with caretaking duties, site cleanliness, and after-hours guest support.

Skills

Guest service

Hospitality experience

Microsoft Office

Team collaboration

Attention to detail

Customer-focused communication

Tools

Newbook

Job description

Guest Experience Officer - Torquay Holidays

Torquay VIC 3228, Australia

Posted Sunday 19 July 2026 at 2:00 pm

We’re on the lookout for a Casual Guest Experience Officer to join our team at our Torquay site.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Join the team at Ingenia Holidays Torquay and enjoy working in one of Victoria’s most iconic coastal destinations, just moments from world-famous surf beaches and the Great Ocean Road.

Why You’ll Love Life at Ingenia

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you’re enthusiastic about building your skills in a guest-focused role.
• You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check.
• You have a current automatic driver’s license.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.