Guest Experience Officer - Cape Paterson Holidays

Ingenia Communities; Cape Paterson; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Employee referral, employee of the‑/mo

Flexible work schedules

Job summary

Ingenia Communities seeks a Casual Guest Experience Officer at Cape Paterson Holidays. You will warmly welcome guests, offer park information, and help ensure a memorable stay. Your role includes upselling, coordinating activities, and maintaining a clean, safe environment.

You’ll work with reservation systems like Newbook, support caretaking duties, and meet guest satisfaction targets. A Working with Children Check and a current driver’s license are required.

Qualifications

• Experience in hospitality or tourism is preferred.
• Proven customer service skills with guest focus.
• Proficiency in Microsoft Office and booking systems is desirable.
• Strong eye for detail and professional presentation.

Responsibilities

• Welcome guests warmly and provide park/resort information.
• Convert walk-in bookings and upsell suitable products.
• Coordinate and deliver engaging activities within budget.
• Maintain tidy environments and follow safety standards.
• Support caretaking duties and enforce site rules.

Skills

Hospitality experience

Customer service

Microsoft Office

Booking systems (Newbook)

Attention to detail

Tools

Newbook

Job description

Guest Experience Officer - Cape Paterson Holidays

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a CasualGuest Experience Officer to join our team at our Cape Paterson Holidays site.

Reporting to the Park Manager, you’ll play a key role inbeing the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Cape Paterson Holidays offers a relaxed coastal getaway, with stunning beachfront surroundings, great facilities, and easy access to the natural beauty of Victoria’s Bass Coast.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.