Guest Experience Lead - Housekeeping

Discovery Parks; Byron Bay; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Discounted accommodation at 300+ parks

G’day Rewards partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group, a leading Australian tourism brand within Discovery Parks and the G'day Rewards program, is seeking a Housekeeping Supervisor to lead and develop our team across properties. You will oversee daily housekeeping activity, ensure guest rooms and public areas meet high standards, and drive a safe, welcoming environment.

Ideal candidates will have proven leadership, strong attention to detail, and the ability to coordinate across departments.

Qualifications

• Previous experience in a Housekeeping Supervisor role is essential.
• Strong knowledge of cleaning techniques, equipment, and safety standards.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently and make decisions based on priorities and guest needs.
• Proficient in Microsoft Office and housekeeping management software.
• Strong attention to detail and problem-solving abilities.
• Flexibility to work various shifts, including weekends and holidays.
• A current valid drivers license is essential
• Experience with RMS is a plus

Responsibilities

• Supervise and coordinate daily housekeeping activities.
• Inspect guest rooms and public areas for cleanliness and presentation.
• Train and support the housekeeping team.
• Manage supplies and inventory to keep areas stocked.
• Collaborate with other departments to ensure guest satisfaction.
• Ensure compliance with health, safety, and company policies.

Skills

Leadership

Attention to detail

Communication skills

Organizational skills

Problem-solving

Guest-focused

Independent decision making

Flexibility

Weekend/holiday availability

Tools

Microsoft Office

Housekeeping management software

RMS

Job description

G’day Group, a leading Australian tourism brand within Discovery Parks and the G'day Rewards program, is seeking a Housekeeping Supervisor to lead and develop our team across properties. You will oversee daily housekeeping activity, ensure guest rooms and public areas meet high standards, and drive a safe, welcoming environment.

Ideal candidates will have proven leadership, strong attention to detail, and the ability to coordinate across departments.