Guest Experience Host (Parental Leave Coverage)

Travel + Leisure Co.; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Global discounts

Learning platform access

Rewards program

Vibrant environment

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host for The Sebel Melbourne Flinders Lane, a boutique hotel in Melbourne's fashion district. This fixed term 10-month parental leave contract runs from October 2026 to August 2027 and focuses on exceptional guest service and seamless front desk operations.

The role involves generating sales appointments, achieving performance targets, assisting with tour qualifications, and providing comprehensive guest support, information, and bookings.

Qualifications

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Responsibilities

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Skills

Communication

Customer Service

Sales Techniques

Problem Solving

Tools

PMS software

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Sebel Melbourne Flinders Lane is an elegant boutique apartment hotel nestled in the centre of Melbourne's fashion district. With 59 luxurious suites and easy access to restaurants, cafes, bars, sporting and entertainment venues this hotel caters for all guests. Owned by Accor Vacation Club, part of Travel & Leisure Co. We offer opportunities, growth, and a culture of inclusion to let each individual shine.

About the Role

Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk. This is a fixed term 10 month parental leave contract from October 2026 until August 2027.

What You Will Be Doing

• Sales Appointment Generation:Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets:Meet monthly tour budgets and other key performance indicators.
• Tour Generation:Assist in ensuring prospects meet the Company's tour qualification specifications.
• Front Desk Operations:Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance:Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You

• Skills Development:Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks:Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning:Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards:Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment:Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers.

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.