Guest Experience F&B Attendant

Hilton; Darwin; On-site; AUD 48,000 - 56,000; Full time

Job summary

Hilton is seeking a Food & Beverage Attendant to deliver warm, attentive service across our dining outlets. You will welcome guests, take orders, and serve food and beverages while upholding Hilton's standards to create memorable experiences.

You’ll work as part of a busy Hotels team, collaborating with colleagues and other departments to ensure seamless service, maintain high quality, and adapt in a fast-paced, multicultural environment.

Qualifications

• Previous experience in food & beverage, hospitality, or customer service is preferred.
• Fluent in English; additional languages are an advantage.
• Ability to work effectively in a fast-paced, multicultural environment.
• Well-presented, reliable, and committed to maintaining high service standards.

Responsibilities

• Deliver warm and attentive service: Welcome guests, take orders accurately, serve food and beverages, and respond promptly to guest requests.
• Create memorable guest experiences: Build positive relationships with guests, anticipate their needs, and handle feedback professionally.
• Maintain service excellence: Follow Hilton's service standards and ensure food and beverages are presented and delivered to the highest quality.
• Support smooth outlet operations: Assist with table setup, clearing, resetting, cleaning, and preparing the outlet before, during, and after service.
• Work effectively as a team: Coordinate closely with colleagues, supervisors, kitchen teams, and other departments to ensure seamless service.
• Support revenue and efficiency: Promote menu items and special offers where appropriate, process orders accurately, and minimize wastage.
• Uphold health and safety standards: Follow food safety, hygiene, sanitation, alcohol awareness, and workplace safety procedures at all times.
• Develop your skills: Participate in training and continuously build your knowledge of menus, service techniques, and hospitality standards.

Skills

Customer service

Food & beverage service

Communication

Teamwork

Job description

Hilton is seeking a Food & Beverage Attendant to deliver warm, attentive service across our dining outlets. You will welcome guests, take orders, and serve food and beverages while upholding Hilton's standards to create memorable experiences.

You’ll work as part of a busy Hotels team, collaborating with colleagues and other departments to ensure seamless service, maintain high quality, and adapt in a fast-paced, multicultural environment.