Guest Experience Attendant - Food & Beverage

IHG Hotels & Resorts; Pokolbin; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Strong training

Job summary

IHG Hotels & Resorts in Pokolbin, NSW, invites energetic Food and Beverage Attendants to deliver memorable guest experiences across restaurant, bar, room service and events spaces. You’ll greet guests warmly, offer inspired recommendations and ensure seamless service from starter to dessert.

We provide a full uniform, staff discounts and strong training. You’ll work as part of a collaborative team, uphold high standards of safety and hygiene, and help maintain a welcoming, inclusive environment

Qualifications

• Positive attitude and enthusiasm to learn new things.
• Team player with a service mindset.
• Embrace and demonstrate company values.
• Ability to lift, push and pull up to 20 kg and perform bending/kneeling.
• Hold or obtain NSW Responsible Service of Alcohol (RSA).
• Compliance with local food handling and alcohol serving laws.
• Great communication with guests and colleagues.

Responsibilities

• Deliver experiences across restaurant, bar, room service and events spaces.
• Maintain high standards of service and a warm, friendly approach.
• Keep the bar stocked and workspace clean and safe.
• Assist with washing up and assist with kitchen duties when needed.
• Minimise waste and report unsafe equipment or low supplies.
• Take on ad-hoc duties to keep service running smoothly.

Skills

Positive attitude

Team player

Communication

Guest service

Value-driven

Job description

IHG Hotels & Resorts in Pokolbin, NSW, invites energetic Food and Beverage Attendants to deliver memorable guest experiences across restaurant, bar, room service and events spaces. You’ll greet guests warmly, offer inspired recommendations and ensure seamless service from starter to dessert.

We provide a full uniform, staff discounts and strong training. You’ll work as part of a collaborative team, uphold high standards of safety and hygiene, and help maintain a welcoming, inclusive environment