Group Exercise Assistant Team Leader

Council Jobs; Melbourne; On-site; AUD 42,000 - 59,000; Part time

Benefits offered by this job

Superannuation

Job summary

Glen Eira City Council invites a Group Exercise Assistant Team Leader to oversee day-to-day delivery of high-quality group exercise programs across facilities in Melbourne. You will support staffing, instructor development and program growth while maintaining safety and excellent member experiences.

Working closely with instructors and stakeholders, you will lead with guidance, contribute to service excellence, and drive continuous improvement in program outcomes and customer satisfaction.

Qualifications

• Experience delivering group exercise programs and services.
• Experience supervising or mentoring instructors in leisure/fitness settings.
• Knowledge of group exercise programming, timetabling and class operations.
• Strong customer service, communication and stakeholder management skills.
• Ability to monitor program performance and implement improvements.
• Well-developed organisational and time management skills.

Responsibilities

• Provide day-to-day leadership and support to Group Exercise Instructors.
• Assist with staffing, timetabling and relief instruction to ensure class coverage.
• Support onboarding, training and ongoing instructor development.
• Guide group exercise program delivery and customer outcomes.
• Monitor service quality and feedback for continuous improvement.
• Coordinate new programs, launches and community initiatives.
• Assist with customer feedback and complaint resolution.
• Administer timesheets, reporting and staff communications.
• Ensure safety, policies and cleanliness across programs.
• Deliver group exercise classes as required.

Skills

Fitness leadership

Staff supervision

Timetabling

Customer service

Communication

Program development

Education

Certificate III in Fitness

First Aid & CPR

Tools

MS Office

Job description

• Support the leadership and development of Group Exercise Instructors across Glen Eira Leisure.
• Part-time opportunity, 11.4 hours per week
• $36.69 per hour + Superannuation
• Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
• Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
• Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and professional development.

About the Role

As the Group Exercise Assistant Team Leader, you will support the Group Exercise Team Leader in the day-to-day delivery of high-quality, safe and engaging group exercise programs across Glen Eira Leisure. You will assist with staffing, timetabling, instructor support and ongoing program development to ensure members enjoy exceptional fitness experiences.

Working closely with Group Exercise Instructors and key stakeholders, you will provide leadership, guidance and operational support while contributing to service excellence, continuous improvement and strong program outcomes.

The role combines people leadership, administration, program coordination and direct service delivery, making it an exciting opportunity for a fitness professional looking to further develop their leadership skills within a dynamic leisure environment.

Key Responsibilities

• Team Leadership: Provide day-to-day leadership, guidance and support to Group Exercise Instructors.
• Staffing and Timetabling: Assist with staffing, timetabling and relief instruction to ensure appropriate class coverage.
• Instructor Development: Support instructor onboarding, training and ongoing professional development.
• Program Delivery: Provide specialist support and guidance relating to group exercise program delivery, instructor practices and customer outcomes.
• Performance Monitoring: Monitor service quality, participation and customer feedback to support continuous improvement initiatives.
• Program Growth: Support the coordination of new program launches, Les Mills releases, promotions, special events and community-based initiatives.
• Customer Service: Assist with customer feedback and complaint resolution while maintaining a welcoming and customer-focused environment.
• Administration: Assist with timesheet approvals, reporting, staff communications and operational record keeping.
• Safety and Compliance: Ensure policies, procedures, safety requirements and cleanliness standards are maintained across all group exercise programs and studios.
• Direct Service Delivery: Deliver group exercise classes and provide operational support as required.

We Are Looking For

• A Fitness Professional: Someone passionate about health, fitness and creating engaging experiences for members.
• A People Leader: Someone who enjoys supporting, mentoring and developing instructors to succeed.
• A Strong Communicator: Someone can build positive relationships with staff, members and stakeholders.
• An Organised Coordinator: Someone can effectively manage timetables, instructor resources and competing priorities.
• A Customer-Focused Professional: Someone committed to delivering outstanding customer service and member experiences.
• A Continuous Improver: Someone who can identify opportunities to improve participation, service quality and program outcomes.

Skills and Experience

• Experience delivering group exercise programs and services.
• Experience supporting, supervising or mentoring instructors within a leisure, fitness or recreation environment.
• Knowledge of group exercise programming, timetabling and class operations.
• Experience coordinating class coverage, staffing resources and instructor rosters.
• Strong customer service, communication and stakeholder relationship management skills.
• Demonstrated ability to monitor program performance and implement service improvements.
• Well-developed organisational and time management skills.
• Demonstrated ability to manage resources effectively and support program delivery.
• Strong problem-solving, conflict resolution and complaint-handling skills.
• Proficiency in computer systems, administration and operational record keeping.
• Sound understanding of workplace health and safety, risk management and child safety requirements.

Qualifications

• Certificate III in Fitness.
• Current First Aid and CPR Certificate.

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

• Employee Working with Children Check
• National Police Check
• Evidence of right to work in Australia
• Reference checks

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

For further information or a confidential discussion, please contact Tracie Macari, Group Exercise Team Leader on 9575 7163 or email on *******@geleisure.com.au