Graduate Support Engineer

Quoreka; Adelaide; On-site; AUD 60,000 - 76,000; Full time

Job summary

Quoreka looks for a Graduate Support Engineer to join our Adelaide team to provide front-line support for our mining and grain automation systems. You will work on a 24/7 on-call roster alongside engineering and project teams, with full on-the-job training provided.

This entry-level role requires a relevant tertiary qualification and a willingness to learn, communicate effectively, and support clients to maximise system uptime from Adelaide, Australia.

Qualifications

• Relevant tertiary qualification in a technical field.
• Exposure to control systems or automation environments is advantageous.
• Willingness to participate in a 24/7 on-call roster.

Responsibilities

• Provide Tier 1 phone support for client systems as part of a 24/7 rotating on-call roster, including after-hours, weekends and public holidays
• Handle email and ticketed support requests as Tier 1 support during business hours
• Respond to and resolve support requests within the timeframes set out in client support agreements
• Log, record and categorise all support requests, and track each item through to completion
• Analyse, reproduce and document defects raised through support channels, escalating to the Engineering team where required
• Resolve support defects, or test rectifications of defects received from the Engineering team
• Undertake regression testing of product releases
• Assist with preparing and delivering releases to production environments, including release artefacts
• Prepare reporting on support items and contribute to support documentation and knowledge articles

Skills

Control systems

PLC programming

SQL

Scripting

Analytical thinking

Communication

Time management

Teamwork

On-call support

HSE/WHS

Education

Electrical

Mechatronics

Robotics

Computer Science

Tools

XML

.NET/C#

Delphi

Job description

About Quoreka

Quoreka has a formidable presence in the vendor solutions market for metals, energy, and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products. Today, we boast of extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more.

Quoreka is able to provide the industry with a very unique offering that meets the growing demands of commodity traders, energy merchants’ miners, industrials to producers providing best-in-class functionality, user experience, technology and services. Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals. Quoreka has over 200 employees and offices across the UK, India, Australia, Switzerland and Canada, serving :100 customers globally across multiple commodity segments.

Position/Title: Graduate Support Engineer

Quoreka provides innovative commodity bulk material management systems to the mining and grain industries. Our clients are large multi-nationals with a global presence in commodities markets, and their operations run around the clock. We are looking for a Graduate Support Engineer to join our Adelaide-based team, to start immediately.

In this entry-level role you will provide front-line support for our implemented systems and products, helping our clients achieve maximum possible uptime. You will be part of a 24/7 rotating on-call support roster, alongside business-hours support, and will work closely with our Engineering and project delivery teams. Full on-the-job training is provided.

Key Responsibilities

• Provide Tier 1 phone support for client systems as part of a 24/7 rotating on-call roster, including after-hours, weekends and public holidays
• Handle email and ticketed support requests as Tier 1 support during business hours
• Respond to and resolve support requests within the timeframes set out in client support agreements
• Log, record and categorise all support requests, and track each item through to completion
• Analyse, reproduce and document defects raised through support channels, escalating to the Engineering team where required
• Resolve support defects, or test rectifications of defects received from the Engineering team
• Undertake regression testing of product releases
• Assist with preparing and delivering releases to production environments, including release artefacts
• Prepare reporting on support items and contribute to support documentation and knowledge articles

Competencies, Experience And Knowledge

• Basic understanding of control system architectures, PLC system design and programming techniques
• Basic knowledge of the processes involved in the design, implementation and commissioning of automation systems
• Understanding of relational databases and Structured Query Language (SQL), and basic scripting skills
• Strong analytical, troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, and the ability to interact professionally with a diverse group including site operators, engineers, electricians and subject matter experts
• A calm, customer-focused approach when working under pressure
• Strong time-management, documentation and reporting skills
• Ability to work independently and as part of a team
• Willingness and availability to participate in a 24/7 rotating on-call support roster
• Compliance with client Drug and Alcohol policies and other HSE/WHS requirements

Experience in the following would be highly regarded but NOT essential

• Work placements, internships or vacation work in a control systems, automation, IT or support role
• Exposure to IEC 61131 programming standards, or PLCs such as ISaGRAF, Beckhoff, GE Fanuc, Schneider and Allen-Bradley
• Knowledge of XML standards and tools
• Knowledge of .NET / C# or Delphi, or experience troubleshooting applications
• Knowledge of industrial communications standards
• Some exposure to the mining or agribusiness industries

Experience

This is a graduate-level role: no minimum years of industry experience are required. Comprehensive on-the-job training is provided, including training for on-call support duties.

Education

Relevant tertiary qualification, recently completed or nearing completion (i.e. Electrical / Mechanical / Mechatronics / Robotics / Computer or Information Science)

Job Location

Adelaide, Australia