Graduate Service Engineer

Jobtailor; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Jobtailor in Australia is seeking a field service engineer to support on-site installation, maintenance and repair across multi-vendor systems. You will install, configure and optimize hardware, software and networking at customer sites and troubleshoot performance issues.

The role requires a relevant engineering degree and strong communication skills, with travel up to 25% and Perth preference. Fresh graduates are welcome to apply, including internship or part-time experience.

Qualifications

• Bachelor's Degree in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Biomedical Engineering, Chemistry, Life Sciences or a related discipline
• Fresh graduates or candidates with up to 1–2 years of professional experience are welcome to apply
• Proactive and positive mindset with a strong willingness to learn and develop technical skills
• Must consent to and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Candidates based in Perth are preferred; candidates based in Victoria may also be considered
• Willingness to travel 25% of the time

Responsibilities

• Support customers through on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Install and optimize hardware, software, networking products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Advise customers on preventive maintenance and configurations affecting product performance
• Respond proactively to potential equipment or software issues to prevent unplanned business interruptions
• Deliver fully integrated solutions, including peripherals, communications, operating systems and application software
• Serve as an internal technical resource and manage product escalations
• Collaborate with Support, Sales, Marketing and R&D teams to provide customer solutions
• Work on associated projects
• Deliver internal technical training, maintenance seminars and workshops for field engineers or customers
• Train other field engineers or customers
• Calibrate equipment on-site for large-volume customers
• Qualify leads

Skills

On-Site Installation

Product Performance Diagnosis

Customer Service Experience

Technical Training Delivery

Strong Communication

Education

Bachelor's Degree in Engineering or related field

Tools

Agilent-Approved Credentialing

Job description

• Support customers through on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Install and optimize hardware, software, networking products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Advise customers on preventive maintenance and configurations affecting product performance
• Respond proactively to potential equipment or software issues to prevent unplanned business interruptions
• Deliver fully integrated solutions, including peripherals, communications, operating systems and application software
• Serve as an internal technical resource and manage product escalations
• Collaborate with Support, Sales, Marketing and R&D teams to provide customer solutions
• Work on associated projects
• Deliver internal technical training, maintenance seminars and workshops for field engineers or customers
• Train other field engineers or customers
• Calibrate equipment on-site for large-volume customers
• Qualify leads

Requirements

• Bachelor's Degree in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Biomedical Engineering, Chemistry, Life Sciences or a related discipline
• Fresh graduates or candidates with up to 1–2 years of professional experience are welcome to apply
• Relevant internships, part-time experience or graduate roles will be considered
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
• Proactive and positive mindset with a strong willingness to learn and develop technical skills
• Previous customer service or customer-facing experience would be an added advantage
• Must consent to and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Credentialing may require proof of identification, proof of certification to perform the work required, and customer health and safety requirements
• Candidates based in Perth are preferred; candidates based in Victoria may also be considered
• Willingness to travel 25% of the time

Core Competencies

Demonstrates expertise in on-site installation, maintenance, and repair of multi-vendor systems solutions, with strong communication skills to effectively interact with customers and internal teams. Proficient in diagnosing product performance issues and delivering integrated solutions while adhering to customer health and safety requirements.

Highest-signal resume keywords

• On-Site Installation
• Product Performance Diagnosis
• Customer Service Experience
• Technical Training Delivery
• Bachelor's Degree in Engineering

Hard Skills

• Hardware Installation
• Software Configuration
• Networking Products Optimization
• Maintenance and Repair Services
• Preventive Maintenance Advising
• Calibration of Equipment
• Technical Resource Management
• Project Collaboration

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Proactive Mindset
• Willingness to Learn

Certifications & Qualifications

• Agilent-Approved Customer/Vendor Credentialing

Industry Keywords

• Electronics
• Electrical Engineering
• Mechanical Engineering
• Mechatronics
• Biomedical Engineering
• Life Sciences