Graduate Customer Experience (CX)

Symbio

Sydney

Hybrid

AUD 65,000 - 85,000

Full time

19 hours ago

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Benefits offered by this job

26 weeks parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Specsavers discounts

Yearly Aussie merch allowance

Job summary

Symbio, part of the Aussie Broadband Group, seeks a Graduate Customer Experience (CX) Coordinator to join our Sydney team with a hybrid office/remote model, commencing 9 February 2027.

You will gather and analyse customer feedback, support brand and product improvements, and collaborate with stakeholders across the business, with mentoring and learning opportunities from day one.

Qualifications

Degree completed within the last two years in Marketing, Product Design, Service Design, User Experience, Business, Communications or related discipline.
Exposure to Customer Experience, Customer Service, internships, or university projects valued.

Responsibilities

Gather, analyse and interpret customer feedback and CX data to identify trends and insights.
Assist in enhancing our brand, products, services and operational support.
Collaborate with stakeholders across the Symbio business to drive improvements.
Support customer research activities, surveys and feedback programs.
Partake in graduate program workshops and development sessions.

Skills

Analytical skills

Communication skills

Survey tools exposure

Stakeholder management

Organisational skills

Creative mindset

Time management

Education

Marketing

Product Design

Service Design

User Experience

Business

Communications

Tools

Qualtrics

SurveyMonkey

AI tools

Job description

About Us

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love - our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome

Think BIG

Nobullsh*t

Be good to people

Have fun

Are you graduating in 2026 or have you recently completed a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline? Are you ready to launch your career in customer experience and work with a team dedicated to creating exceptional customer outcomes?

We are looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands‑on experience in a collaborative environment where you'll learn from experienced professionals, contribute to meaningful projects, and develop your skills from day one.

This role is based in Sydney, with a hybrid work model that combines office and remote working.

What You’ll Be Doing

Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.

Assist in enhancing and improving our brand, reputation, products, services and operational support.

Contribute to initiatives that help achieve business goals and customer experience KPIs.

Collaborate with a broad range of stakeholders across the Symbio business.

Support special projects that drive improvements and deliver meaningful outcomes for our customers.

Assist with customer research activities, surveys and feedback programs.

Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.

Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we’re looking for

A degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.

While not essential, previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience will be highly valued

Strong analytical skills with the ability to investigate and solve problems methodically.

Excellent written and verbal communication skills.

Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms.

Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities.

A creative and innovative mindset, always looking for ways to improve and add value.

Strong stakeholder management and relationship-building skills.

An interest in the technology and telecommunications industry.

Effective time management and prioritisation skills.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people".

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

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