Governance, Risk & Complaints Investigator

PX Resources; Sydney; On-site; AUD 85,000 - 115,000; Full time

Job summary

PX Resources invites applications for a governance, risk and assurance professional focused on complaints handling, investigations and complex matters. The role emphasizes judgement, emotional intelligence and clear communication to resolve issues and support ISO obligations.

Based in Sydney, you’ll own intake, triage and escalation decisions, contribute to risk registers and governance reporting, and assist with secretariat duties as required.

Qualifications

• Strong experience in complaints, investigations, dispute resolution or case management.
• Background in governance, risk, compliance or assurance desirable.
• High emotional intelligence and excellent written/verbal communication.

Responsibilities

• Own and support intake, assessment, triage, investigation and resolution of complaints.
• Recognise escalation needs and escalate appropriately.
• Support enterprise risk management including risk register reviews.
• Contribute to governance reporting and ISO obligations.
• Assist with Company Secretariat / governance support as required.

Skills

Complaints handling

Investigations

Dispute resolution

Case management

Governance / risk

Job description

PX Resources invites applications for a governance, risk and assurance professional focused on complaints handling, investigations and complex matters. The role emphasizes judgement, emotional intelligence and clear communication to resolve issues and support ISO obligations.

Based in Sydney, you’ll own intake, triage and escalation decisions, contribute to risk registers and governance reporting, and assist with secretariat duties as required.