Global VP, Customer Success & Growth

RMS; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

A global SaaS company is seeking a Vice President of Customer Success to lead strategies that enhance customer retention and deliver measurable outcomes. The successful candidate will oversee a high-performing team, ensuring consistent service delivery and collaboration across key departments. Ideal candidates should have proven experience in SaaS environments, with strong leadership and communication skills. This full-time role offers a hybrid work environment, allowing for both focus and collaboration while making a global impact in the hospitality industry.

Qualifications

• Proven experience in leading Customer Success teams in a SaaS environment.
• Strong background in driving success in fast-paced businesses.
• Expertise in frameworks and segmentation models.

Responsibilities

• Execute global Customer Success strategy to drive retention.
• Lead a high-performing, distributed Customer Success team.
• Partner with other departments to inform roadmap decisions.

Skills

Leadership

Customer retention

Communication

Coaching

Strategic planning

Job description

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