Global Software Training Architect

RPMGlobal; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

RPMGlobal in Brisbane is seeking an experienced Global Training Manager to lead the development, coordination and delivery of training for RPM’s global software customer base. The role will create a consistent global program across RPM’s software solutions, combining online, virtual instructor-led and face-to-face training.

You will work with Technical Writing and Content teams, product managers, consultants and SMEs to produce high-quality online content and training materials that simplify

Qualifications

• Experience building training programs for software or technical products.
• Strong instructional design skills and understanding of adult learning principles.
• Experience working with writers, content specialists and SMEs to develop training materials.
• Ability to translate complex software functionality into clear, practical learning content.

Responsibilities

• Develop and manage RPM’s global customer training program across its software products.
• Coordinate delivery of customer training across RPM’s global regions (online and instructor-led).
• Develop learning pathways covering onboarding, core functionality and advanced product capability.
• Coordinate training for software purchases, implementations, onboarding and new releases.
• Maintain training materials and online content as products evolve.
• Create facilitator guides, exercises, demonstrations, assessments and supporting materials.
• Support internal trainers and SMEs involved in customer training.
• Establish standards for global training delivery.
• Manage RPM’s online training offering and learning platform.
• Monitor participation, completion and feedback to identify improvements.
• Collaborate with consulting, customer success, sales, marketing and support to identify training opportunities.
• Identify and implement new learning technologies to improve accessibility and scalability.

Skills

Training program development

Instructional design

LMS

Stakeholder management

Project management

Software training

English communication

Tools

LMS

eLearning tools

Job description

RPMGlobal in Brisbane is seeking an experienced Global Training Manager to lead the development, coordination and delivery of training for RPM’s global software customer base. The role will create a consistent global program across RPM’s software solutions, combining online, virtual instructor-led and face-to-face training.

You will work with Technical Writing and Content teams, product managers, consultants and SMEs to produce high-quality online content and training materials that simplify