Global Internal Communications Lead & Storyteller

Flight Centre Travel Group; Queensland; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Inclusive culture

Learning & Development

LinkedIn Learning access

Staff discounts

Job summary

Flight Centre Travel Group is seeking an Internal Brand Communications Manager to lead how we connect, engage, and inspire colleagues worldwide through bold storytelling and a strategic communications framework. You will partner with senior leaders and marketing to bring our vision, updates, and culture to life across channels.

This high‑impact role emphasizes employee engagement, alignment, and a consistent brand tone, with responsibility for multi‑channel content, crisis comms support, and

Qualifications

• Minimum 5+ years’ experience in communications with exposure to senior stakeholders.
• Degree in Communications, Journalism, PR, Media Studies, or a related discipline.
• Additional qualifications in Business, Marketing, or Change Management (desirable).
• Strong experience in content creation across multiple internal communication channels.
• Experience in campaign development, storytelling, and engagement strategies.
• Proven ability to develop and execute strategic communication plans.
• Strong stakeholder management and relationship-building capability.
• Ability to manage competing priorities and perform under pressure.
• Strong business acumen, customer focus, and results orientation.
• Exceptional written and verbal communication skills.

Responsibilities

• Deliver presentations at internal events and management meetings
• Develop and execute a global internal communications and engagement strategy
• Activate communication strategies to share business vision, initiatives, and updates
• Plan, write, and edit compelling content for intranet, newsletters, emails, and video
• Lead the creation and delivery of multi‑channel content, improving existing channels and introducing new approaches
• Establish and promote two‑way communication channels to drive employee engagement and feedback
• Create engaging internal campaigns and assets that build commitment and enthusiasm
• Provide communications support and creative input for senior executives and internal brand teams
• Translate ideas into creative briefs and storyboard concepts for designers and suppliers
• Draft executive messaging, scripts, and presentations for employee communications
• Ensure all messaging is aligned with global communications strategies and consistent across channels
• Coordinate internal communications to align with external messaging where relevant
• Support internal communication responses during crisis scenarios to protect brand reputation
• Measure and evaluate communication effectiveness through metrics and reporting
• Mentor and collaborate with internal communications team members to ensure cohesive delivery
• Collaborate with key stakeholders across local, regional, and global teams to align communications initiatives
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Stakeholder mgmt

Content creation

Storytelling

Campaign development

Written communication

Verbal communication

Prioritization under pressure

Education

Degree in Communications/Journalism/PR/Media Studies

Business/Marketing/Change Management (desirable)

Job description

Flight Centre Travel Group is seeking an Internal Brand Communications Manager to lead how we connect, engage, and inspire colleagues worldwide through bold storytelling and a strategic communications framework. You will partner with senior leaders and marketing to bring our vision, updates, and culture to life across channels.

This high‑impact role emphasizes employee engagement, alignment, and a consistent brand tone, with responsibility for multi‑channel content, crisis comms support, and