Global Customer Support Team Lead — Ops & Excellence
Epsilon
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Job summary
Epsilon in Brisbane seeks a Team Lead, Global Customer Support to oversee day-to-day leadership, operational performance and service delivery for the Global Customer Support function. This role ensures support services meet SLAs and deliver a consistently high-quality experience.
You will lead a globally distributed team, drive incident and change management, knowledge sharing, and continuous improvement, partnering with Platform Operations, Engineering, Product and Customer Success to enhance
Responsibilities
Job description
Epsilon in Brisbane seeks a Team Lead, Global Customer Support to oversee day-to-day leadership, operational performance and service delivery for the Global Customer Support function. This role ensures support services meet SLAs and deliver a consistently high-quality experience.
You will lead a globally distributed team, drive incident and change management, knowledge sharing, and continuous improvement, partnering with Platform Operations, Engineering, Product and Customer Success to enhance
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