Administrative Support Officer

Holmesglen Institute; Melbourne; On-site; AUD 79,000 - 85,000; Full time

Job summary

Holmesglen Institute is seeking an organised Administrative Support Officer to join our Property Services team and keep campuses running smoothly. You’ll coordinate administrative, reception and information services and support the Facilities Manager with documentation, procurement processes and stakeholder engagement.

This is a full-time onsite role at Chadstone Campus, offering a collaborative environment and the chance to contribute to safe, well-maintained learning environments across

Qualifications

• Degree in Business Administration or similar tertiary qualification in business, administration or related field.
• Substantial experience managing complex administrative operations at a senior level.
• Proven ability to plan, prioritise and manage multiple tasks and projects concurrently.
• Knowledge of procurement processes, asset and facilities management systems, and quality management frameworks is advantageous.

Responsibilities

• Manage the day-to-day administration of the department including reception and information services.
• Act as the first point of contact for all interactions with the department and provide excellent customer service.
• Provide confidential, high level administrative support to management and staff.
• Provide high level customer service including up-to-date information to internal and external clients.
• Coordinate and analyse information and maintain accurate records for Institute and department use.

Skills

MS Office

Data analysis

Records management

Education

Bachelor degree in Business Administration or equivalent

Tools

MS Office

Database management systems

Job description

• Join a supportive and dedicated team environment.
• Enjoy a varied and rewarding role.
• Work alongside a passionate team making a difference.

At Holmesglen, our Property Services Department plays an essential role in creating safe, welcoming and well-maintained learning and working environments across our campuses.

From maintaining our buildings and grounds to coordinating cleaning, maintenance and essential facility services, our team works behind the scenes to ensure students, staff and visitors enjoy a positive campus experience.

Beyond day-to-day operations, the department also supports the long-term planning, improvement and sustainability of Holmesglen's buildings, infrastructure and facilities.

Joining Property Services means becoming part of a collaborative team that makes a tangible difference to our campus communities, helping create environments where students can thrive and staff can do their best work.

The Opportunity:

• Full-Time 1.0 EFT | Ongoing appointment
• Salary Classification: PACCT Level 5: $79,270 - $85,278 plus 12% super.
• Chadstone Campus - onsite parking with close proximity to public transport

We're seeking an organised and proactive Administrative Support Officer to join our Property Services team and help keep Holmesglen's campuses running smoothly.

Working closely with the Facilities Manager, you'll provide essential administrative support, coordinate facilities documentation, assist with financial processes and deliver excellent customer service to staff, contractors and stakeholders.

This is a great opportunity to contribute to a collaborative team that plays a vital role in creating safe, welcoming and well-maintained campus environments.

As an Administrative Support Officer, you will:

• Manage the day-to-day administration of the department by undertaking and coordinating a range of administrative, reception and information services associated with the operations of the department.
• Act as the first point of contact for all interactions with the department and provide excellent customer service, including phone and face to face information and advice.
• Provide confidential, high level effective and efficient administrative and support services to the management and staff of the department.
• Provide high level customer service including the provision of up to date and relevant information to both internal and external clients.
• Coordinate and analyse the collection of relevant information and data provided to the Facilities Manager and maintain accurate records for Institute and department use in accordance with legislative and Institute requirements.

To be successful, you’ll have:

• Degree in Business Administration or similar tertiary qualification in business, administration or related field, and relevant work experience preferably in the education sector.
• Substantial experience managing complex administrative operations at a senior level, including the ability to establish and maintain effective office management systems, records, and processes in a multi-disciplinary environment.
• Proven ability to plan, prioritise and manage multiple tasks and projects concurrently, while maintaining accuracy, attention to detail and meeting deadlines in an environment of competing demands.
• Demonstrated understanding of performance-based contracts, procurement processes, asset and facilities management systems, and quality management frameworks, with knowledge of vocational and higher education administration considered an advantage.
• High level competence in MS Office and database management systems, with the ability to analyse and interpret data to produce meaningful reports, and familiarity with relevant administrative and student management software.

WWCC and Police Check:

Appointment to this position is dependent on obtaining an employee Working with Children Check, and also a valid Police Check within the last 5 years.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

Applications for this position close on 9:00 am Friday 13 November 2026.

Location: Chadstone VIC, Australia

Category: Non-Teaching - Administration

Position Type: Ongoing

Job Reference: AN000617

In the spirit of reconciliation, Holmesglen recognises and celebrates the Traditional Owners of the lands throughout Victoria and beyond on which we educate and train. We pay our respects to Elders past and present and acknowledge our emerging leaders.