General Services Officer - Epping Grand Care Community

Opal Healthcare; Sydney; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Penalty rates for weekends and public/

12% superannuation & paid parental

Referral bonus

Job summary

Opal HealthCare is seeking a versatile General Services Officer to join our hospitality team at Epping Grand Care Community in NSW. The role rotates between food service, housekeeping and laundry, delivering resident-centered care with care and professionalism.

You will work in a supportive team, uphold safety protocols and contribute to creating a welcoming environment for residents and families.

Qualifications

• Experience delivering friendly, resident-centered service.
• Ability to communicate clearly with residents, families and colleagues.
• Willingness to learn across hospitality, cleaning and laundry tasks.

Responsibilities

• Food Service: serve meals with care and respect resident preferences.
• Housekeeping: keep rooms and common areas clean, safe and welcoming.
• Laundry: handle residents' personal laundry with care and privacy.
• Work as part of a supportive team to ensure a positive resident experience.
• Follow safety, sanitation and infection control protocols in all tasks.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

\"At Opal HealthCare, we know that companies don’t succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role

We’re looking for a versatile and caring General Services Officer to join our hospitality team at Epping Grand Care Community. In this diverse role, you will rotate between food service, cleaning, and laundry, making a tangible difference every day.

What's on Offer

• Location: Epping Grand Care Community, Epping


• Employment Type: Permanent full-time or part-time roles available

Additional Benefits

• Penalty rates for weekends and public holidays


• 12% superannuation & paid parental leave

Why Choose Opal

• Varied & meaningful work — No two days are the same; support our community in three essential areas


• Career development — Access our Opal HealthCare Academy to grow your skills


• Supportive team — Join a values-led environment where you are valued


• Paid parental leave — Industry-leading policy


• $5,000 referral bonuses for bringing a friend onboard


• Sector-leading systems — The tools to help you succeed

What You’ll Do

• Food Service: Deliver outstanding customer service in our dining room, serve meals with care, and know resident preferences.


• Housekeeping: Ensure resident rooms and community areas are clean, safe, and welcoming, paying attention to detail.


• Laundry: Provide a essential service by managing residents’ personal laundry with respect and care.


• Work as a key part of a supportive team to ensure a seamless and positive experience for all residents.


• Follow strict safety, sanitary, and infection control protocols in all tasks.

What You’ll Need

• A passion for helping people and making a difference in your community.


• A flexible, can-do attitude and willingness to learn across different areas of hospitality.


• Good communication skills and a friendly, professional manner.


• Reliability and a strong work ethic.


• Previous experience in hospitality, cleaning, or customer service is beneficial, but not essential – we will train the right person!


• Willingness to complete: Pre-employment medical Police check NDIS Worker Screening Check Serve with Heart

If you are looking for a hands-on role where you can see the direct impact of your work and enjoy variety, we would love to hear from you.