General Manager Venue Services

Venueswest; Perth; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Gym membership

Aquatic memberships

Discounted fitness programs andcourses

Job summary

VenuesWest invites applications for the role of General Manager Venue Services, based in Perth, Western Australia. This full-time, fixed-term position leads multiple departments (Aquatics, Customer Service, Programs, Health and Fitness, Wellness and Sales) to deliver world-class venue experiences and drive sales and customer service excellence.

The role requires extensive leadership in multipurpose venue operations, strong people and risk management, and sound financial stewardship.

Qualifications

• Extensive leadership experience in delivery and management of program development, health and fitness/wellness, sales and aquatics in a multipurpose venue.
• Strong people management, risk management and financial management skills.

Responsibilities

• Provide leadership and direction to Aquatics, Customer Service, Programs, Health and Fitness, Wellness and Sales teams.
• Activate self-managed venues through programs and services, driving a sales and customer service culture.
• Lead mobility across a portfolio of facilities and oversee weekend and after-hours work as required.

Job description

VenuesWest enriches the lives of Western Australians by offering opportunities for those pursuing elite sport, a range of options for individuals or families choosing to live healthy, active lifestyles and a variety of entertainment experiences for everyone. Our vision is to be Australia’s leading provider of sport and entertainment venues and precincts.

Our Commitment to an Inclusive Workplace

VenuesWest recognise the benefits of a diverse workforce and is committed to providing an inclusive workplace, where all employees feel welcome, accepted and safe to be their true self, and who are celebrated for their contribution and abilities.

We value the unique perspectives and skills that Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, people of diverse genders and sexualities, and women in management bring to the workplace and community and want to support equality for these groups of peoples. We aim to achieve this through increasing workforce representation. People from these backgrounds are strongly encouraged to apply and identify themselves through the application questions. Sections of the Equal Opportunity Act 1984 (WA) for measures to achieve equality will apply to this process.

If you have any accessibility requirements, including adjustments to the recruitment process, workplace adjustments, or documentation in alternative formats, please contact our People & Culture team on (08) 362 or email [e-mail].

About the Role

Following the internal promotion of the previous General Manager, VenuesWest has an exciting opportunity to lead Venue Services across our self-managed venues.

The General Manager Venue Services provides leadership and direction to the Aquatics, Customer Service, Programs, Health and Fitness, Wellness and Sales teams in the activation of our self-managed venues through programs and services, driving a sales and customer service culture that engages our customers and is focused on achieving results.

This is a full time, fixed term position for a period of 5 years the possibility of extension. The nature of the role requires weekend and after-hours work as required. Flexible working arrangements will be discussed with the successful candidate including hours of work and working from home.

Whilst the position will be based at Perth High Performance Centre in Mount Claremont, mobility will be required between the portfolio of facilities.

What We Offer

Working with VenuesWest comes with a range of benefits – please see our Employee Value Proposition attached for more information.

About the Person

The successful candidate will have extensive leadership experience in the delivery and management of program development, health and fitness/wellness, sales and aquatics in a multipurpose venue together with strong people management, risk management and financial management skills.

For any further job-related information please contact Peter Bauchop on 08 309.

For information on VenuesWest and its venues please visit our website www.venueswest.wa.gov.au and follow us on LinkedIn.

Employment Screening

To be eligible for employment with VenuesWest you must have the following at the time of commencement:

Right to Work in Australia for the duration of the employment contract

National Police Clearance (Note: having a conviction will not necessarily preclude you from employment. For more information on how convictions are considered, please see the attached information sheet)

Please note that the appointee will bear the costs associated with the abovementioned eligibility requirements.

At VenuesWest our vision is to deliver world class sport and entertainment experiences. Does this vision resonate with you? VenuesWest directly supports high performance sport through the optimisation of our venues. We strive to provide venues with world class competition standards for our targeted sports and provide subsidies to sporting bodies for the use of these facilities. We champion dreams by facilitating pathways for athletes to excel in their chosen sport. Our venues are effectively managed to ensure we deliver world class sporting and entertainment experiences to the people of Western Australia. Our portfolio currently consists of 13 venues including Perth Arena, Optus Stadium, nib Stadium, HBF Stadium, HBF Arena, SpeedDome, Champion Lakes Regatta Centre, WA Athletics, State Netball Centre, Bendat Basketball Centre, Perth Motorplex, WA Rugby Centre and the WAIS High Performance Service Centre.

At VenuesWest we aim to recruit and retain highly capable employees who are adaptable and passionate about the jobs they do and the services they provide. We value and seek to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. We recognise and reward our employees for exceptional performance and we promote a healthy and active lifestyle through a comprehensive corporate health and wellbeing program. When you work for VenuesWest you receive benefits such as flexible work arrangements, gym and aquatic memberships and discounted programs and fitness courses. So if your career ambition is to work for a highly dynamic organisation, connect with us to be the first to hear about any new employment opportunities.

At VenuesWest our vision is to deliver world class sport and entertainment experiences. Does this vision resonate with you? VenuesWest directly supports high performance sport through the optimisation of our venues. We strive to provide venues with world class competition standards for our targeted sports and provide subsidies to sporting bodies for the use of these facilities. We champion dreams by facilitating pathways for athletes to excel in their chosen sport. Our venues are effectively managed to ensure we deliver world class sporting and entertainment experiences to the people of Western Australia. Our portfolio currently consists of 13 venues including Perth Arena, Optus Stadium, nib Stadium, HBF Stadium, HBF Arena, SpeedDome, Champion Lakes Regatta Centre, WA Athletics, State Netball Centre, Bendat Basketball Centre, Perth Motorplex, WA Rugby Centre and the WAIS High Performance Service Centre.

At VenuesWest we aim to recruit and retain highly capable employees who are adaptable and passionate about the jobs they do and the services they provide. We value and seek to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. We recognise and reward our employees for exceptional performance and we promote a healthy and active lifestyle through a comprehensive corporate health and wellbeing program. When you work for VenuesWest you receive benefits such as flexible work arrangements, gym and aquatic memberships and discounted programs and fitness courses. So if your career ambition is to work for a highly dynamic organisation, connect with us to be the first to hear about any new employment opportunities.