General Manager - Quality & Assurance

Humero; Brisbane; On-site; AUD 230,000 - 310,000; Full time

Job summary

Carers Queensland in Brisbane is seeking a General Manager Quality & Assurance to lead quality, risk, safeguarding, and privacy across the organisation, building on ISO 9001 certification and a strong quality framework.

Reporting to the CEO and working with the Executive Leadership Team, you will translate complex obligations into practical controls, drive continuous improvement, and ensure governance and compliance across services and partnerships.

Qualifications

• Senior leadership across quality, compliance, risk and assurance.
• Experience leading quality management systems and certification.
• Strong understanding of safeguarding, incidents, complaints and privacy.
• Confident engaging with executives, Boards and external stakeholders.
• Analytical and written communication skills, including research and government submissions.
• Collaborative leadership that builds trust and accountability.

Responsibilities

• Leading quality management systems, certification and continuous improvement.
• Overseeing enterprise risk, compliance and a risk-based internal audit program.
• Strengthening safeguarding, incident management, complaints and privacy frameworks.
• Providing quality, risk and compliance advice on new services, partnerships and organisational change.
• Overseeing research and evidence that inform government submissions, policy and advocacy.
• Leading and developing a capable team through clear priorities and accountabilities and a culture of continuous improvement.

Skills

Executive leadership

Quality management

Governance and risk

Compliance

Stakeholder engagement

Analytical writing

Job description

About Carers Queensland

Carers Queensland is the peak body representing unpaid carers across Queensland. Through advocacy, services and community engagement, the organisation works to ensure carers are recognised, valued and supported.

The opportunity

With an established team and a strategic focus on sustainable impact, Carers Queensland is seeking a General Manager Quality & Assurance to strengthen organisational governance, quality and assurance as we continue to evolve and respond to changing needs.

Reporting to the CEO, you will join the Executive Leadership Team, with a dotted-line reporting relationship to the Registered Training Organisation (RTO). You will lead a broad portfolio spanning quality, enterprise risk, safeguarding, compliance, privacy, internal audit and research,

You will provide objective advice and assurance to the CEO, Executive Leadership Team with clear reporting to the Board and its committees translating complex obligations into practical systems that support safe, consistent services. Building on an established quality framework and recent ISO 9001 certification, you will strengthen quality systems and ensure policies, processes and controls remain effective, proportionate and accessible.

Your responsibilities will include:

• Leading quality management systems, certification and continuous improvement.
• Overseeing enterprise risk, compliance and a risk-based internal audit program.
• Strengthening safeguarding, incident management, complaints and privacy frameworks.
• Providing quality, risk and compliance advice on new services, partnerships and organisational change.
• Overseeing research and evidence that inform government submissions, policy and advocacy.
• Leading and developing a capable team through clear priorities and accountabilities and a culture of continuous improvement.

About you

You are a highly experienced quality, risk or assurance professional who combines technical credibility with sound judgement and a practical risk-based approach. You are a confident and collaborative leader who inspires trust, empowers others to perform at their best, and builds a culture of accountability, continuous improvement and shared success.

You understand how to translate complex obligations into effective controls, prioritise material risks and strengthen organisational performance within available resources. You offer constructive challenge and work with colleagues to reach well-informed decisions.

You will bring:

• Senior leadership experience across quality, compliance, risk and assurance.
• Experience leading quality management systems, certification and continuous improvement.
• A strong understanding of safeguarding, incidents, complaints and privacy.
• Confidence engaging with executives, Boards and external stakeholders.
• Strong analytical and written communication skills, including research and government submissions.
• A collaborative leadership style that builds trust and enables others to perform.

Above all, you will connect with Carers Queensland’s purpose and demonstrate integrity, respect, empathy, inclusion and resilience.

Why join?

This is an opportunity to contribute at executive level to an organisation with a clear social purpose. You will work closely with the CEO and an experienced leadership team, lead an established function and help shape systems that support both current services and future opportunities.

The role is based in Lutwyche, Brisbane, with an attractive remuneration package, including superannuation and access to not-for-profit salary packaging benefits.

To find out more

Humero Recruitment Partners is partnering with Carers Queensland on this appointment. For a confidential discussion and a copy of the candidate information pack, please contact Tim Wallis, Principal – Executive Search, on 0439 817 *** or ********@humero.com.au.

Carers Queensland values a workforce that reflects the diversity of the communities it serves. Applications are encouraged from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, unpaid carers and people from culturally diverse and LGBTQIA+ communities.

Appointment is subject to the required employment screening and clearances.