General Manager: Pumphouse Point & Derwent Bridge Hotel

NRMA Parks and Resorts; Central Highlands; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Staff accommodation

Vehicle required to explore region

Job summary

NRMA Parks & Resorts is seeking a General Manager to lead two iconic Tasmanian properties, Pumphouse Point and Derwent Bridge Hotel. You will drive exceptional guest experiences, oversee operations, and shape the future of these destinations while living in Tasmania's wilderness.

Reporting to the Operations Manager, you will steer financial performance, staff development and strategic planning, balancing hands-on leadership with long-term business goals.

Qualifications

• Proven success as a General Manager or senior hospitality leader in premium hotel or resort operations.
• Experience leading multi-department hotel operations including accommodation, F&B, guest services and commercial performance.
• Strong people leadership with ability to mentor and develop teams.
• Authentic, hands-on leadership style that builds trust and inspires others.
• Commercial acumen with budgets, forecasting, and operational efficiencies.
• Experience driving change and business growth initiatives.
• Experience managing remote tourism/hospitality operations is highly regarded.
• Qualifications in Hospitality, Tourism, Management or related discipline.

Responsibilities

• Lead two iconic properties with end-to-end responsibility for operations, guest experience and financial performance.
• Oversee day-to-day operations across both venues and deliver consistent guest experiences.
• Develop annual business plans and strategic objectives with a focus on growth and profitability.
• Lead recruitment, onboarding, training and succession planning with People & Culture.
• Monitor key performance indicators and drive guest satisfaction and stakeholder relationships.

Skills

Leadership

People leadership

Guest-centric

Budget management

Forecasting & P&L

Change management

Stakeholder management

Remote operations leadership

Education

Hospitality/Tourism/Management degree

Tools

Newbook

Job description

Company Description

Are you ready for the next chapter of your hospitality leadership career?
Lead two iconic Tasmanian properties and help shape their future as part of one of Australia's most respected tourism and hospitality brands.
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 21 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub.

Job Description

Nestled in the heart of Tasmania's World Heritage wilderness, Pumphouse Point and Derwent Bridge Hotel offer a once-in-a-career opportunity to lead two iconic destinations. From luxury wilderness accommodation and exceptional dining experiences to authentic Tasmanian hospitality, you'll play a key role in shaping the future of these unique properties while living and working in one of Australia's most breathtaking natural environments.

Reporting to the Operations Manager, you will take full responsibility for the operational, financial, guest experience and people performance of both properties. This is a true leadership-from-the-front opportunity, ideally suited to a hands-on hospitality professional who enjoys balancing strategy with day-to-day operations.

You'll build and develop a high-performing team, foster strong stakeholder and community relationships, drive innovation and guest satisfaction, and ensure the business delivers exceptional commercial results. From supporting a food and beverage service and assisting with group bookings to leading business planning and operational strategy, no two days will be the same.

What you’ll do

• Lead, coach and develop a high-performing team, fostering a positive culture focused on engagement, accountability and guest excellence
• Oversee the day-to-day operations of both Pumphouse Point and Derwent Bridge Hotel
• Deliver an exceptional and consistent guest experience while identifying opportunities to enhance products and services
• Drive financial performance through effective budgeting, forecasting, labour management and cost control
• Assist in developing and executing annual business plans and strategic objectives
• Establish, monitor and report on key business performance indicators
• Manage guest feedback channels and use insights to continually improve the guest experience
• Lead recruitment, onboarding, training and succession planning initiatives with support from People & Culture
• Develop strong stakeholder, tourism industry and community relationships, acting as a passionate ambassador for both properties and the NRMA brand
• Identify opportunities for revenue growth, upselling, cross-selling and new product innovation
• Oversee capital works and property improvement projects
• Ensure compliance with all company policies, legislative requirements, licensing obligations and operational standards
• Lead workplace health and safety initiatives and maintain a strong safety culture across both properties
• Proven ability to manage and develop staff of all levels

To help you make the most of this unique lifestyle opportunity, staff accommodation is available. As you'll be living and working in a remote location surrounded by Tasmania's stunning wilderness, you'll need your own reliable vehicle to explore the region and access nearby amenities.

What you’ll bring

• Proven success as a General Manager, Assistant General Manager or senior hospitality leader within a premium hotel, resort or tourism operation
• Extensive experience leading multi-department hotel operations including accommodation, food and beverage, guest services and commercial performance
• Strong people leadership capability, with a demonstrated ability to motivate, mentor and develop teams
• A leadership style that is authentic, hands-on and engaging, with the ability to build trust and inspire others
• Guest-centric and able to innovate in a premium environment, delivering a consistently flawless guest experience
• Commercial acumen with a proven track record managing budgets, forecasting, P&L performance and operational efficiencies
• Experience driving change, continuous improvement and business growth initiatives
• Strong stakeholder management skills with the ability to build lasting relationships across local communities, industry partners and internal teams
• Demonstrated experience managing remote tourism or hospitality operations highly regarded
• Qualifications in Hospitality, Tourism, Management or a related discipline
• Ability to obtain and maintain relevant licensing accreditation (working with vulnerable people check is essential)
• Experience with Newbook will be highly regarded

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Discounts on NRMA insurance products including car, home & travel
• Grow or progress your career and move around the country or across the NRMA Group's business with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Ready to Make Your Mark?

If you’re a hospitality professional looking for a unique career opportunity in one of Australia’s most spectacular locations, we’d love to hear from you.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

• Application Closing Date: 06/11/2026