General Manager - Product - 6 Month Fixed Term

Datacom; Sydney; On-site; AUD 210,000 - 270,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Social events

Chill-out spaces

Job summary

Datacom is seeking a seasoned General Manager - Product to lead a team of product managers and drive strategy, execution, and commercial success across managed IT outsourcing, Service Desk operations and customer experience technologies.

You will partner with Engineering, Design, Go-To-Market, Customer Success and executives to define a compelling vision, deliver measurable business outcomes, and grow recurring revenue while maintaining high product quality.

Qualifications

• Experience leading full product lifecycle from concept through to market or scale.
• Proven ability to align roadmaps with broader business goals.
• Track record of building and growing product management teams.
• Strong stakeholder management across multiple business functions.
• Experience in managed IT outsourcing and ITIL/ITSM principles.
• Knowledge of Service Desk operations and customer experience technologies.

Responsibilities

• Lead and develop a high-performing team of Product Managers.
• Define and execute strategic product visions and roadmaps aligned with company objectives.
• Drive customer and business value across both existing and emerging products.
• Own end-to-end product lifecycle from discovery to delivery and continuous improvement.
• Identify opportunities to increase recurring revenue and support market growth.
• Build partnerships across Engineering, Design, Sales, GTM and Customer Success teams.
• Champion customer-centric decision-making through deep customer insights.
• Establish a culture of accountability, collaboration and operational excellence.
• Leverage product performance metrics to inform strategic decisions.
• Ensure products are delivered to a high standard with commercial outcomes.
• Champion ITIL and service management across the portfolio.
• Oversee roadmap for customer experience technologies and Service Desk tooling.

Skills

Leadership

Product lifecycle

Roadmap

Stakeholders

Cross-functional

Commercial acumen

Data-driven

ITIL/ITSM

Service Desk

Customer experience

Tools

ITIL/ITSM tools

Job description

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

At Datacom, we're passionate about connecting people and technology to solve real-world challenges. We're looking for an experienced and visionary General Manager - Product to lead a team of product managers and drive the strategy, execution, and commercial success of a diverse product portfolio, with a strong focus on managed IT outsourcing, Service Desk operations, and customer experience technologies.

This is a senior leadership opportunity for someone who thrives in complex environments, is passionate about creating customer value, and has a proven track record of delivering successful products at scale. You'll partner closely with Engineering, Design, Go-To-Market, Customer Success and executive stakeholders to define and execute a compelling product vision that delivers meaningful business outcomes

What You'll Do

As our General Manager - Product, you will:

• Lead, mentor and develop a high-performing team of Product Managers.
• Define and execute strategic product visions and roadmaps aligned with company objectives.
• Drive customer and business value across both existing and emerging products.
• Own and optimise the end-to-end product lifecycle from discovery and ideation through to delivery and continuous improvement.
• Identify opportunities to increase recurring revenue and support market growth initiatives.
• Build strong partnerships across Engineering, Design, Sales, Go-To-Market and Customer Success teams.
• Champion customer-centric decision-making through deep customer insights and market understanding.
• Establish a culture of accountability, collaboration and operational excellence.
• Leverage product performance metrics and commercial insights to inform strategic decisions.
• Ensure products are delivered to a high standard and achieve targeted commercial outcomes.
• Champion the integration of ITIL best practices and service management frameworks across the product portfolio.
• Oversee the strategic roadmap for customer experience technologies and Service Desk tooling to enhance service delivery.

What You'll Bring

We're looking for a strategic product leader who combines commercial acumen with strong people leadership skills.

• Extensive experience leading the full product lifecycle from concept through to market delivery and optimisation.
• Demonstrated success managing product roadmaps and aligning initiatives to broader business goals.
• Experience leading and developing product management teams.
• Strong stakeholder management skills with the ability to build influence across multiple business functions.
• Experience working in cross-functional environments including engineering, sales, go-to-market and customer success teams.
• Strong commercial awareness, including understanding product performance and business outcomes.
• Proven experience in managed IT outsourcing environments, with a strong understanding of commercial service delivery models.
• Demonstrated expertise in ITIL and IT service management (ITSM) principles.
• Deep knowledge of modern Service Desk operations and customer experience technologies.

Key Skills

• Strategic product planning and execution.
• Customer insight and market analysis.
• Revenue growth and value creation.
• Strong communication, influence and executive stakeholder engagement.
• Roadmap development and prioritisation.
• Coaching, mentoring and leadership development.
• Process improvement and operational excellence.
• Data-driven decision making and performance measurement.
• Ability to balance customer needs with commercial priorities and organisational goals.
• Managed IT outsourcing strategy and service design.
• ITIL framework application and continuous improvement.
• Service Desk and customer experience technology ecosystems.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.