General Manager | Practice, Planning & Clinical Governance

Aruma; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

Aruma is seeking a General Manager to lead Practice Excellence, Planning and Clinical Governance across the organisation. Reporting to the Chief Customer Officer, you will shape frameworks, policies and systems to drive safe, high-quality, person-centred services.

You will influence executive decisions, lead large-scale improvement initiatives and foster accountability, collaboration and continuous improvement.

Qualifications

• Senior leadership experience in disability, health, aged care or community services.
• Expertise in clinical governance, practice excellence, quality, safeguarding and risk management.
• Strong knowledge of governance, policy development and risk controls.

Responsibilities

• Provide enterprise-wide leadership across Practice Excellence, Customer Planning and Clinical Governance.
• Drive strategic initiatives that improve participant outcomes and organisational capability.
• Embed best practice across Aruma through collaboration with Executive leaders.
• Lead governance, safeguarding and risk management programs.

Skills

Senior leadership

Disability services

Clinical governance

Quality management

Stakeholder engagement

Governance frameworks

Education

Tertiary qualification

Job description

General Manager | Practice, Planning & Clinical Governance

Permanent Ful Time | Hybrid | Located in VIC or NSW

Work options: Hybrid

Permanent Ful Time | Hybrid | Located in VIC or NSW

Lead practice excellence and clinical governance at Aruma

At Aruma, we believe everyone deserves the opportunity to live a great life, the life they want, the life they choose. As one of Australia's leading disability service providers, we support thousands of people with disability to achieve their goals and participate fully in their communities.

We are committed to building a more inclusive society where people with disability are empowered to live with dignity, independence and choice. Guided by our BRAVE values, we foster a culture of collaboration, innovation and continuous improvement to deliver meaningful outcomes for the people we support.

We're seeking an experienced and influential leader to join our executive team and drive excellence across practice, planning and clinical governance.

This is a unique opportunity to shape the frameworks, standards and systems that support safe, high-quality and person-centred services across a large and complex organisation.

The Role

Reporting to the Chief Customer Officer, this enterprise leadership role is responsible for leading Practice Excellence, Customer Planning and Clinical Governance across Aruma.

You will drive the development of contemporary frameworks, policies and systems that strengthen participant outcomes, support operational excellence and ensure strong governance, safeguarding and compliance practices.

Partnering closely with Executive leaders, you will provide strategic direction, influence organisational decision-making and lead initiatives that enhance the quality and consistency of services across the organisation.

About You

You are a strategic and collaborative leader with significant experience in disability, health, aged care or community services.

You have successfully led practice excellence, quality, clinical governance or service improvement functions within complex organisations and are recognised for your ability to influence, drive change and deliver sustainable outcomes.

You will bring:

• Senior leadership experience in disability, health, aged care or community services.
• Expertise in clinical governance, practice excellence, quality, safeguarding and risk management.
• Strong knowledge of the NDIS and person-centred practice.
• Experience leading large-scale organisational improvement initiatives.
• Exceptional stakeholder engagement and influencing skills.
• Relevant tertiary qualifications in health, allied health, human services, governance, quality or a related discipline.

Key Accountabilities

Strategic Leadership

• Provide enterprise-wide leadership across Practice Excellence, Customer Planning and Clinical Governance.
• Drive strategic initiatives that improve participant outcomes and organisational capability.
• Partner with Executive leaders to embed best practice across Aruma.

Practice Excellence & Clinical Governance

• Lead and strengthen practice and clinical governance frameworks.
• Drive evidence-based practice, safeguarding and quality improvement.
• Ensure policies and systems support safe, effective and person-centred service delivery.

Customer Planning, Governance & Risk

• Oversee customer planning frameworks that support both participant outcomes and service sustainability.
• Strengthen organisational capability in risk, compliance and quality assurance.
• Monitor emerging trends and risks to inform strategic decision-making.

Leadership & Culture

• Develop high-performing teams and future leaders.
• Foster a culture of accountability, collaboration and continuous improvement.

Why This Role Matters

This is an opportunity to influence the quality, safety and effectiveness of services delivered to thousands of people with disability across Australia.

Your leadership will shape the frameworks, standards and practices that drive positive participant outcomes and ensure Aruma remains at the forefront of practice excellence and clinical governance.

Application Process

At Aruma, we welcome applications from people of all backgrounds and lived experiences and are committed to building a diverse and inclusive workplace.

Successful candidates will be required to complete relevant pre-employment checks, including applicable NDIS Worker Screening and other compliance requirements.

Ready to make an impact?

Join Aruma and help shape the future of practice excellence, clinical governance and customer outcomes while supporting people to live a great life, the life they want, the life they choose.