General Manager (Nominal Insurer - NSW)

Gallagher Bassett; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

4 weeks annual leave

Novated leasing

Volunteer days

Health insurance discounts

Employee stock purchase program

Parental leave

Flexible and hybrid work arrangements

Job summary

Gallagher Bassett is seeking a values-led workers' compensation leader for NSW Nominal Insurer operations. You will lead a large team, drive outcomes for injured workers and employers, and partner with executives to shape the future of the NSW scheme.

You will champion high-performing, technically capable teams focused on sustainable return-to-work outcomes and customer excellence in a flexible, hybrid work environment.

Qualifications

• Proven leadership of large workers' compensation operations.
• Expert knowledge of claims management and recovery/return to work.
• Ability to deliver scheme-leading outcomes through disciplined execution and collaboration.
• Experience building high-performing, engaged teams with clear expectations.

Responsibilities

• Lead and inspire a large workers’ compensation operation to deliver client and customer outcomes.
• Drive performance against operational, financial, service and quality targets.
• Develop and execute strategic plans aligned with organisational objectives.
• Build relationships with clients, regulators and stakeholders.
• Identify opportunities for continuous improvement and innovation.
• Partner with executive leaders to support growth and transformation.
• Foster accountability, engagement and performance excellence.

Skills

Leadership

Workers compensation

Claims management

Stakeholder engagement

Strategic planning

Team development

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Lead with Care. Passion for People. Deliver Scheme-Best Service & Return to Work Outcomes.

Gallagher Bassett is looking for a values-led workers compensation leader who cares deeply about people, culture and the communities we serve, and who wants to help shape the future of our NSW Nominal Insurer business.

You do not need to have held a General Manager title before. What matters is your proven ability to lead through complexity, bring teams together and create an environment where strong technical capability, deep claims experience, care and teamwork combine to deliver meaningful outcomes for injured workers, employers, our people and the broader community.

This role will suit someone ready to take the next step in their leadership career, with support around them, to build high-performing teams, deliver scheme-leading technical capability and sustainable return to work outcomes at scale. You will derive energy from working closely with our staff and customers, understanding the importance of being physically and emotionally present for them.

How you’ll make an impact

• Lead and inspire a large workers’ compensation operation, delivering outstanding client and customer outcomes.
• Drive performance against operational, financial, service and quality targets.
• Develop and execute strategic plans aligned with organisational and customer objectives.
• Build and maintain strong relationships with clients, regulators and key stakeholders.
• Identify opportunities for continuous improvement, innovation and service enhancement.
• Partner with executive leaders to support business growth, transformation and strategic initiatives.
• Foster a culture of accountability, engagement, collaboration and performance excellence.

About you

What You’ll Bring

• A hands-on approach that thrives on engaging with people and passionate about the important work we do
• Expert knowledge of workers compensation, claims management and the technical levers that support sustainable recovery and return to work.
• A demonstrated ability to deliver return to work outcomes at scale through disciplined execution, care, collaboration and strong operational focus.
• A track record of building high-performing, team-oriented cultures where people are clear on expectations, supported to succeed and proud of the outcomes they deliver.
• Experience leading teams, developing future leaders and lifting technical capability so our people can deliver scheme-leading claims outcomes.
• A genuine excitement for customer experience, continuous improvement, claims excellence and the communities we support.
• The confidence to engage stakeholders, influence outcomes and operate with credibility across the Scheme.

Why Gallagher Bassett?

We love what we do and care deeply about our people and the communities we serve. This is an opportunity to step into a larger leadership role with support around you, while contributing to one of Australia’s largest workers compensation operations and helping deliver better outcomes for injured workers and employers of NSW.

You’ll be supported by a leadership team committed to:

• Delivering meaningful return to work outcomes at scale.
• Delivering scheme-leading technical capability, claims experience and customer outcomes.
• Building high-performing, connected and caring teams.
• Creating a culture of empathy, empowerment, teamwork, fun, accountability, learning and continuous improvement.

You must have the right to live and work in Australia to be eligible for this position. Agency candidates will not be considered.

Gallagher Bassett is an Equal Opportunity Employer committed to fostering a diverse, inclusive and high-performing workplace where everyone can thrive.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.