General Manager, Billing and Payments

Derwent Search Pty; Sydney; On-site; AUD 260,000 - 380,000; Full time

Job summary

Optus in Sydney is seeking a General Manager, Billing and Payments to own the end-to-end operations and drive a major transformation of billing systems and processes. You will lead onshore and offshore teams, ensure regulatory compliance, and partner with vendors to deliver cost-efficient, customer-focused solutions.

With 15–20 years in finance operations and at least 5 years in leadership, you will shape the strategy, manage budgets, and foster a high-performing, customer-first culture in a

Qualifications

• Senior leader with extensive experience running high-volume billing, payments and financial operations.
• Minimum 15–20 years of professional experience with at least 5 years in a leadership role.
• Experience leading onshore and offshore teams and managing major vendor relationships.

Responsibilities

• Own the end-to-end billing and payments operation.
• Lead the billing and payments strategy and the transformation roadmap across systems and processes.
• Deliver major system upgrades and migrations related to billing & payments.
• Ensure compliance with TCP Code, PCI DSS and unclaimed monies legislation.
• Lead billing and payment complaints to timely resolution with root-cause analysis.
• Manage vendor relationships and negotiate contracts across bill printing and processing.
• Oversee budget and cost per bill/payment; drive efficiency.
• Coach and develop a high-performing team of ~140 FTE.

Skills

Billing & payments ops

Leadership

Regulatory compliance

Vendor management

Change management

Tools

Billing systems

Data reconciliation tools

Job description

As General Manager, Billing and Payments, you will own the end-to-end billing and payments operations across Optus and lead the transformation that improves customer experience through simpler processes & systems. You will report to the Executive General Manager, Billing and Credit.

The Role

• Own the end-to-end billing and payments operation.
• Lead the billing and payments strategy, and the transformation and automation roadmap across systems and processes.
• Deliver major system upgrades and migrations as it pertains to Billing & payments.
• Hold accountability for compliance, including the Telecommunications Consumer Protections (TCP) Code, PCI DSS and unclaimed monies legislation.
• Lead billing and payment complaints through to fair, timely resolution, using root cause analysis to remove repeat issues.
• Manage vendor relationships and commercial negotiations across bill printing, payment processing and offshore teams.
• Manage the operating budget and reduce the cost per bill and cost per payment processed.
• Coach and develop a high performing team with a customer first approach.
• Lead an onshore and offshore team of approximately 140 full-time employees.

As General Manager, Billing and Payments, you will own the end-to-end billing and payments operations across Optus and lead the transformation that improves customer experience through simpler processes & systems. You will report to the Executive General Manager, Billing and Credit.

The Role

• Own the end-to-end billing and payments operation.
• Lead the billing and payments strategy, and the transformation and automation roadmap across systems and processes.
• Deliver major system upgrades and migrations as it pertains to Billing & payments.
• Hold accountability for compliance, including the Telecommunications Consumer Protections (TCP) Code, PCI DSS and unclaimed monies legislation.
• Lead billing and payment complaints through to fair, timely resolution, using root cause analysis to remove repeat issues.
• Manage vendor relationships and commercial negotiations across bill printing, payment processing and offshore teams.
• Manage the operating budget and reduce the cost per bill and cost per payment processed.
• Coach and develop a high performing team with a customer first approach.
• Lead an onshore and offshore team of approximately 140 full-time employees.

About You

• A senior leader with experience running high-volume billing, payments and/or financial operations. You should have a minimum of 15-20 years professional experience with a minimum of 5 years in a leadership role.
• Experience leading onshore and offshore teams.
• A strong grounding in controls, reconciliation and regulatory compliance.
• A track record of delivering system transformation and automation.
• Commercial capability to negotiate and manage major vendor contracts.
• A customer first mindset and the ability to lead people through change.

The Opportunity

The Optus strategy centres on strong basics and simpler systems, and this role sets the direction for billing and payments.

Applications close: 29 October 2026