General Manager

Well Hung Glass and Aluminium Products; Townsville City; On-site; AUD 180,000 - 260,000; Full time

Job summary

Well Hung Glass and Aluminium Products in Townsville, QLD seeks an experienced General Manager to lead operations, installation teams, sales, administration, and customer service, driving overall performance and culture.

You will balance strategic planning with hands-on leadership, ensuring safety, quality and profitability while delivering exceptional customer outcomes in a fast-paced environment.

Qualifications

• Proven leadership experience in manufacturing, construction, glazing, or similar.
• Strong financial and commercial management capabilities.
• Demonstrated ability to lead, coach and develop high-performing teams.
• Experience implementing and improving systems and processes.
• Excellent stakeholder management and problem-solving skills.

Responsibilities

• Lead and develop operations, installation, sales, administration and customer service teams.
• Drive safety, accountability, teamwork and continuous improvement.
• Manage budgets, forecasting, profitability and KPIs.
• Oversee day-to-day operations to deliver projects safely, on time and to high standards.
• Improve productivity, efficiency and profitability across the business.
• Allocate resources, manage workflow and production capacity to meet demand.
• Build and maintain strong relationships with customers, suppliers and stakeholders.
• Contribute to strategic planning and growth initiatives.

Skills

Leadership

Financial management

Commercial acumen

Communication

ERP/CRM experience

Workplace safety

Driver's licence

Education

Bachelor’s degree in Business/Management/Commerce

MBA (desirable)

Tools

ERP/CRM systems

Job description

Well Hung Glass and Aluminium Products – Townsville QLD

We are seeking an experienced and driven General Manager to lead our operations and drive business performance across all areas of the organisation.

Reporting to the Managing Director, you will be responsible for the overall success of the business, overseeing factory operations, installation teams, sales, administration, customer service, financial performance, and workplace culture.

This is a hands‑on leadership role requiring a balance of strategic planning and operational management. You will drive business growth, operational excellence, team performance, and customer satisfaction while ensuring the achievement of strategic and financial objectives.

About You

You are a strong leader with proven experience managing manufacturing, construction or operational teams. You understand how to balance strategic thinking with hands‑on leadership and are passionate about developing people, improving processes and delivering exceptional customer outcomes.

You thrive in fast‑paced environments, take ownership of results, and have the commercial acumen to drive profitability while maintaining high standards of safety, quality, and customer service.

Key Responsibilities

Lead and develop teams across operations, installation, sales, administration, and customer service, while fostering strong relationships with suppliers.

Drive accountability, safety, teamwork, and continuous improvement.

Manage business performance, including budgets, forecasting, profitability, and KPIs.

Oversee day‑to‑day operations to ensure projects are delivered safely, on time, and to a high standard.

Improve operational efficiency, productivity, and profitability.

Manage resources, workflow, and production capacity to meet customer demand.

Build strong relationships with customers, suppliers, and key stakeholders.

Contribute to strategic planning and business growth initiatives.

Skills & Experience

Proven leadership experience in manufacturing, construction, glazing, windows and doors, or a similar industry.

High level experience within manufacturing environment, with a strong understanding of manufacturing operations, processes and commercial requirements.

5-10 years’ experience in Senior Management or Operations.

Bachelor’s degree in Business, Management, Commerce or related fields.

MBA (highly desirable).

Strong financial and commercial management skills.

Demonstrated ability to lead, coach, and develop high‑performing teams.

Experience improving systems, processes, and operational performance.

Strong communication, stakeholder management, and problem‑solving skills.

Experience with ERP, CRM, and business management systems is advantageous.

Sound understanding of Workplace Health & Safety requirements.

Current Driver's Licence.

What Success Looks Like

Strong safety culture and team engagement.

Achievement of operational, financial and sales targets.

Improved productivity and on‑time project delivery.

High levels of accountability and performance across teams.

Strong customer relationships and sustainable business growth.

For any questions about the role or application process, please contact:Natasha Fisher - People and Culture Manager,04198or**************@wellhungproducts.com.au

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