General Manager

Lightning HR PTY LTD; Sunshine Coast Regional; On-site; AUD 160,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Career development

Growth opportunities

Strong culture

Job summary

Lightning HR PTY LTD is seeking an experienced General Manager to oversee both commercial and residential maintenance plumbing across the Sunshine Coast and North Brisbane. You will lead a diverse team and drive growth, profit, and excellent customer service.

The role requires strong leadership, deep industry knowledge, and a proven track record in managing tradespeople and budgets. A dynamic culture and clear career progression are offered within a growing business.

Qualifications

• 10+ years' experience in the plumbing industry, including maintenance and service plumbing.
• 5+ years' experience in an Operations Manager, Branch Manager or General Manager position.
• Strong understanding of commercial and residential maintenance plumbing.
• Proven experience managing teams of tradespeople.
• Sound knowledge of Queensland plumbing regulations and QBCC requirements.

Responsibilities

• Oversee commercial and residential maintenance plumbing across Sunshine Coast and North Brisbane.
• Lead, mentor and support plumbing teams, apprentices and admin staff.
• Improve daily operations: scheduling, labour productivity and service delivery.
• Develop and implement business plans, budgets and growth strategies.
• Manage revenue, profitability and operational costs.

Skills

Leadership

Strategic planning

Budgeting

Team development

Client relations

Job description

Sunshine Coast & North Brisbane, QLD | Full-Time | Permanent

$160,000 - $180,000 + Super + Company Vehicle

Ready to lead, grow and make a real impact?

Our client is a well-established and rapidly growing business within the Maintenance Plumbing sector, seeking an experienced General Manager to oversee its commercial and residential maintenance operations across the Sunshine Coast and North Brisbane.

This is a fantastic opportunity for an experienced leader who understands the plumbing industry, enjoys developing teams and has a strong commercial mindset.

You'll take ownership of day-to-day operations, drive business growth, manage financial performance and ensure customers continue to receive exceptional service.

We're looking for someone who can lead from the front, build a positive team culture and help take the business to the next level.

THE ROLE

• Overseeing commercial and residential maintenance plumbing operations across two regions
• Leading, mentoring and supporting a team of plumbers, apprentices and administration staff
• Leading the efficiencies in daily operations including scheduling, job allocation, labour productivity/utilisation and service delivery
• Developing and implementing business plans, budgets and growth strategies
• Managing financial performance, including revenue, profitability and operational costs
• Building strong relationships with commercial clients, contractors and key stakeholders
• Identifying new business opportunities and driving continued growth
• Ensuring high standards of customer service and managing escalated enquiries
• Overseeing maintenance contracts, quoting, invoicing and job profitability
• Maintaining workplace health and safety standards and industry compliance
• Improving systems, processes and operational efficiencies

ABOUT YOU

We're looking for an experienced plumbing professional with strong leadership skills and a genuine passion for growing a business.

Ideally, you'll bring:

• Minimum 10 years' experience within the plumbing industry, including maintenance and service plumbing
• At least 5 years' experience in an Operations Manager, Branch Manager or General Manager position
• Strong understanding of commercial and residential maintenance plumbing
• Proven experience managing teams of tradespeople
• Excellent financial and commercial awareness, including budgets and P&L management
• Strong organisational, communication and problem-solving skills
• Experience managing customer relationships and service contracts
• Sound knowledge of Queensland plumbing regulations and QBCC requirements
• Relevant plumbing qualifications and current licences
• A positive, hands-on leadership style with the ability to motivate and develop others

WHAT'S ON OFFER?

• $160,000 - $180,000 + Super + Company Vehicle
• Opportunity to lead operations across the Sunshine Coast and North Brisbane
• Join a well-established business experiencing significant growth
• Genuine opportunity to influence business direction and future success
• Supportive leadership team and a strong focus on workplace culture
• Long-term career development and progression opportunities