General Manager

NRMA Parks and Resorts; Cradle Mountain; On-site; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Free staff accommodation

Job summary

NRMA Parks and Resorts invites applications for a General Manager role at Cradle Mountain Hotel. Lead a high-performing team, drive guest experiences and deliver strong commercial outcomes in a remote Tasmanian setting.

You will oversee operations, budgeting, WHS compliance and stakeholder engagement while nurturing a service-driven culture that aligns with NRMA values.

Qualifications

• 5+ years' senior leadership as GM or AGM in hotel/property management.
• Strong commercial acumen with budgets, forecasting and performance.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent organisational, planning and problem-solving capabilities.
• Outstanding communication and stakeholder management.
• Hands-on leadership style adaptable in dynamic environments.
• Genuine passion for hospitality and guest experiences.
• Experience in remote area hospitality operations.
• WWVP, licensee accreditation and working with vulnerable people checks.

Responsibilities

• Lead, coach and develop the leadership team to deliver operational performance and guest satisfaction.
• Drive financial performance through budgeting, forecasting, reporting and cost management.
• Oversee business planning and budget development for the property.
• Ensure compliance with WHS, legislative and company requirements.
• Build relationships with local community groups, tourism partners and stakeholders.
• Provide strategic oversight of Cradle Mountain Wilderness Gallery with the Gallery Manager.
• Champion a positive team culture reflecting our values and service excellence.
• Travel intrastate as required.

Skills

Senior leadership

Commercial acumen

Team leadership

Organisational planning

Stakeholder management

Communication

Hands-on leadership

Hospitality passion

Remote area operations

Education

Hospitality or business qualification

Job description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen- it's not just our job, it's in our nature.

Job Description

Nestled within the alpine woodlands at the gateway to the breathtaking Cradle Mountain-Lake St Clair National Park, Cradle Mountain Hotel offers guests an unforgettable wilderness escape. Featuring 60 guest rooms, the award-winning Altitude Restaurant, indulgent spa facilities and the renowned Cradle Mountain Wilderness Gallery, the hotel delivers exceptional hospitality in one of Australia's most spectacular locations.

We're seeking an experienced and commercially minded General Manager to lead this iconic property. This is a hands-on leadership role where you'll drive operational excellence, foster a high-performing team culture and deliver exceptional guest experiences while achieving strong commercial outcomes.

With free staff accommodation provided, this is a unique opportunity to embrace a rewarding lifestyle in Tasmania's stunning wilderness while advancing your hospitality leadership career.

What You’ll Do

• Lead, coach and develop the leadership team to deliver exceptional operational performance and guest satisfaction.
• Drive financial performance through effective budgeting, forecasting, reporting and cost management.
• Oversee business planning and budget development for the property.
• Ensure compliance with WHS, legislative and company requirements.
• Build and maintain strong relationships with local community groups, tourism partners and key stakeholders.
• Provide strategic oversight of the Cradle Mountain Wilderness Gallery, working closely with the Gallery Manager to enhance visitor experiences and commercial performance.
• Champion a positive team culture that reflects our values and commitment to service excellence.
• Travel intrastate as required.

What You’ll Bring

• 5+ years' senior leadership experience as a General Manager or Assistant General Manager in hotel property management
• Strong commercial acumen with experience managing budgets, forecasting and operational performance.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent organisational, planning and problem-solving capabilities.
• Outstanding communication and stakeholder management skills.
• A hands-on leadership style with the ability to adapt in a dynamic environment.
• A genuine passion for hospitality and creating memorable guest experiences.
• Experience in remote area tourism/hospitality operations
• Current and valid Working with Vulnerable People check (WWVP)
• Ability to hold licensee accreditation
• First aid certification

Highly Desirable

• Relevant qualifications in hospitality, business, or a related field are highly regarded.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.